Published by MaxSoft Ltd on May 27, 2024

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  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of MaxSoft Ltd to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Customer Insights

1. I don't mind paying the fees if the features have proven to work on US based plates.actually this application deserves more than 5 stars but I put 4 to attract developers to read 😆 first of all and the most important note is that the application doesn't work properly at night also with flash on! and the used camera should have some additional controls to enable night mode or zooming!! detection is great but 5akes a while.

2. If I had more room I would elaborate.Great App, works pretty well in portrait mode! Thank you! (Country = Hungary) I miss the support of landscape mode on my Samsung phone, and to let the application run in the background, without displaying the video stream, that would especially useful at night.Results are marginal, considered using the external camera feature, but I have no clue which cameras this works with.

3. also having problems getting the app to actually read license plates checked the settings and it is set for american license plates i tried to get to work by walking up to cars or by the cars and even driving by very slowly not one plate was read.Useless in Canada.

4. i work in the security industry id like to see a feature where we can enter license plate information into the app for vehicles of persons not allowed on property.

5. This app has promise!(using the the UK) Fairly good, can take a few seconds to scan a plate have a few minor errors but that is correctable as you get a photo of the plate as well, love the black lost feature would be nice off you could add information as to why it is blacklisted.

6. and finally, it should direct the plates in different positions even if the cars are not straight!App does work as advertised, though the recognition is often out quite a bit.

7. But this feature is useless as all it does is only recognize plates if they are in the white list.

8. Overall seems like a good appDoesn't recognize plates from any US state I've tried, and I've tried over a dozen.

9. I paid for the full app as I needed to in order to in order to use the white list feature and other features.

10. Still, it logs the time and location in real time, and saves a cropped photo of the plate itself for review by a hooman.

11. Refuses to read any of my cars with Ontario plates.

Steps to Troubleshoot & Fix Issues

1. Fix Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart : Restarting the app will resolve most errors.
  2. Update the App. Here is how:
    1. On Android goto PlayStore » Search for "" » Open Mobile LPR » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for » click "UPDATE".
  3. Clear Mobile LPR app cache: Clearing cached data will force your app to retrieve the latest data directly from servers.
    1. On Android, goto Settings » Apps » Select "Mobile LPR" » click Storage » click "Clear Cache".
  4. Check app permissions. If any of these permissions required to use your device's features are disenabled, might not work.
  5. Uninstall and reinstall . If nothing else has worked, completely uninstall then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing not working


2. Fix Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, may not be able to connect to the Internet when running in the background.

Reported Issues