Contact Seeing the Invisible Customer Service

Why should I report an Issue with Seeing the Invisible?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Khora VR to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. If I go again, I will take headphones for the sound experience, an external battery for the phone, and go in the late afternoon when the light isn't as harsh on the screen.

2. Experienced no major issues - though you do have to be right on top of the art installation for it to work (the iOS version was more flexible in this regard)GPS is way off, too hard to activate art even when standing right in front of it.

3. Very scary!'Turn the camera to scan the ground' not working, some times camera shows just black screen, or i see the camera but not doing anything.

4. Gps on, network on and permissions given but not working.Couldn't figure out how to use it as it wouldnt let me access the camera.

5. We then used the Share option and sent the photos via WhatsApp or Telegram just to store the photos.Great experience for outdoor AR art.

6. FYI - this app only seems to allow exiting the app by turning off the phone , it does not offer a way on the screen.

7. In general, kinda terrible technically speaking.It was good to use at my local botanical gardens with the virtual sculptures and optical illusions they had set up.

8. Last day of exhibition this would not work on my Android phone.

9. Real waste of dayI loved the experience at Kirstenbosch Gardens.

10. Then the GPS location didn't work properly (google Maps showed us exactly where we were so it wasn't a problem with the GPS itself).

11. It appeared as if the app was switching my camera off, even though I had corrected in settings.

1. Fix Seeing the Invisible Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Seeing the Invisible: Restarting the app will resolve most errors.
2. Update the Seeing the Invisible App. Here is how:
   1. On Android goto PlayStore » Search for "Seeing the Invisible" » Open Seeing the Invisible » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Seeing the Invisible » click "UPDATE".
3. Clear Seeing the Invisible app cache: Clearing cached data will force your app to retrieve the latest data directly from Seeing the Invisible servers.
   1. On Android, goto Settings » Apps » Select "Seeing the Invisible" » click Storage » click "Clear Cache".
4. Check Seeing the Invisible app permissions. If any of these permissions required to use your device's features are disenabled, Seeing the Invisible might not work.
5. Uninstall and reinstall Seeing the Invisible. If nothing else has worked, completely uninstall Seeing the Invisible then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Seeing the Invisible not working

2. Fix Seeing the Invisible Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Seeing the Invisible be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Seeing the Invisible not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Seeing the Invisible may not be able to connect to the Internet when running in the background.