Contact Genshin Impact Companion Customer Service

Why should I report an Issue with Genshin Impact Companion?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of NassStudio to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Please work on this as priority if you want more users.I would love to see what primary artifacts IE; ATK, DEF, ENERGY RECHARGE is recommended for each character I have a lot of gladiator and all great sword welders are recommended to use it.Some of these builds are so wrong that it hurts for example barbaras ive seen on the internet multiple times that the maiden beloved set is better for barbara than the exile setSo... No updates, huh? 1.2 is already out, you know.

2. Great app! I think it could use some filters for the weapons such as: rarity, mainstat etc.. and even include the statistics for the different levels of refinement.

3. So far so good just needs a few adjustments! *thumbs up*the presentation of heroes and weapons were neat .

4. This is also your app's competitive advantage, to have indepth information cater towards different groups of players.

5. the problems were the skills of each heroes were not specified same as to the recommended stats for each heroes .

6. also its better if you put some farming sites/locations of those items .The app UI is nice and clean, but the guide section could use serious overhaul of contents.

7. One of the major problem about information aggrrgation site or app is that the quality of information is inaccurate or vague.

8. Try to include character talents and constellations.

9. As for food, adding the required materials would help out.

10. Maybe go more indepth with characters and food as well.

11. F2P, light spender, whales.

1. Fix Genshin Impact Companion Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Genshin Impact Companion: Restarting the app will resolve most errors.
2. Update the Genshin Impact Companion App. Here is how:
   1. On Android goto PlayStore » Search for "Genshin Impact Companion" » Open Genshin Impact Companion » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Genshin Impact Companion » click "UPDATE".
3. Clear Genshin Impact Companion app cache: Clearing cached data will force your app to retrieve the latest data directly from Genshin Impact Companion servers.
   1. On Android, goto Settings » Apps » Select "Genshin Impact Companion" » click Storage » click "Clear Cache".
4. Check Genshin Impact Companion app permissions. If any of these permissions required to use your device's features are disenabled, Genshin Impact Companion might not work.
5. Uninstall and reinstall Genshin Impact Companion. If nothing else has worked, completely uninstall Genshin Impact Companion then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Genshin Impact Companion not working

2. Fix Genshin Impact Companion Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Genshin Impact Companion be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Genshin Impact Companion not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Genshin Impact Companion may not be able to connect to the Internet when running in the background.