Contact GedStar Pro Genealogy Viewer Customer Service

Why should I report an Issue with GedStar Pro Genealogy Viewer?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of GHCS Software to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. GedStar Pro (now totally FREE! ) works with a genealogy program on your PC to show all the details of your family history.

2. An extensive menu of other features is available, such as for viewing your complete family photo gallery.

3. The database is stored on your device's internal memory and there are no limits on the number of people or amount of other data.

4. There are four basic views: Personal Details; Family Group; Ancestor Tree; and Descendant Tree.

5. A sample database is included with the Android app so you can explore the user interface without having to convert your own data.

6. Converts directly from "The Master Genealogist" and "Legacy Family Tree", or from a GEDCOM file.

7. This app requires the use of a free Windows conversion program, which is available from our website.

8. Displays all your data including events, notes, sources, repositories, and photos.

9. Some product-specific features are also available, such as the research log or to-do list.

10. There are several ways to navigate up and down a line of descent, and to search for specific people.

11. Includes the "On This Day" widget as part of the GedStar Pro app with the new name "GedStar Today".

1. FULL MARKS! 👍This app does exactly what is says! No, you can not edit your data, no you can not open a gedcom file directly and no, you can not start creating your own tree.

2. Open this app and voila, you have your complete ancestor overview! Works perfectly 5 stars,To con its users into paying, you are forced to install a PC program & then pay to convert your gedcom into their proprietary format.

3. In my case opens TMG file, converts it to GedStar format, this can then be saved in Google Drive and then read by my Mobile as a read only file, which is great for a quick reference tool and easily accessible.

4. It's not designed to be your main Family Tree database, but it's handling of Legacy files is brilliant, meaning reference to info when researching away from home is a breeze.

5. I use Legacy on my PC, but Gedstar on my phone and tablet just zooms along with 12,000 people and has an unbelievable amount of accessible data in a very small file.

6. As a genealogist of 26 years and an IT tech for 17, I have to say, between the developer's shady tactics for generating revenue and the ridiculous steps needed to make this app useful, it does not even deserve the 3 stars it has now.Awesome. I do all my work on a PC in RootsMagic, but this app is fantastic to keep your info close by.

7. This is a brilliant program that allows you instant access to family tree and photos.

8. My only suggestion to users is to place the program in the Secure Access of your phone so that no one else can access the info.Does what it states very well.

9. Keep up the good workThis is amazing! I have tried many Family Tree apps and this is the first that does everything I want.

10. The app description tells you exactly that! Download gedcom app for windows (FREE!), convert gedcom file...took me 30 seconds for 10 thousand people.

11. And there is a search feature for looking up everyone on the database.This program will not work without access to a user's photos.

1. Fix GedStar Pro Genealogy Viewer Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart GedStar Pro Genealogy Viewer: Restarting the app will resolve most errors.
2. Update the GedStar Pro Genealogy Viewer App. Here is how:
   1. On Android goto PlayStore » Search for "GedStar Pro Genealogy Viewer" » Open GedStar Pro Genealogy Viewer » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for GedStar Pro Genealogy Viewer » click "UPDATE".
3. Clear GedStar Pro Genealogy Viewer app cache: Clearing cached data will force your app to retrieve the latest data directly from GedStar Pro Genealogy Viewer servers.
   1. On Android, goto Settings » Apps » Select "GedStar Pro Genealogy Viewer" » click Storage » click "Clear Cache".
4. Check GedStar Pro Genealogy Viewer app permissions. If any of these permissions required to use your device's features are disenabled, GedStar Pro Genealogy Viewer might not work.
5. Uninstall and reinstall GedStar Pro Genealogy Viewer. If nothing else has worked, completely uninstall GedStar Pro Genealogy Viewer then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing GedStar Pro Genealogy Viewer not working

2. Fix GedStar Pro Genealogy Viewer Server issues & Internet Connection

1. Check network connection: An unstable Internet will make GedStar Pro Genealogy Viewer be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to GedStar Pro Genealogy Viewer not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, GedStar Pro Genealogy Viewer may not be able to connect to the Internet when running in the background.