Contact Figure Customer Service

Why chat with our AI Figure Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Figure.
3. Skip support wait times and emailing back and forth. Get help immediately.

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1. Fix Figure Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Figure: Restarting the app will resolve most errors.
2. Update the Figure App. Here is how:
   1. On Android goto PlayStore » Search for "Figure" » Open Figure - Saxy Video Call » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Figure » click "UPDATE".
3. Clear Figure - Saxy Video Call app cache: Clearing cached data will force your app to retrieve the latest data directly from Figure servers.
   1. On Android, goto Settings » Apps » Select "Figure - Saxy Video Call" » click Storage » click "Clear Cache".
4. Check Figure app permissions. If any of these permissions required to use your device's features are disenabled, Figure might not work.
5. Uninstall and reinstall Figure. If nothing else has worked, completely uninstall Figure then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Figure not working

2. Fix Figure Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Figure be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Figure not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Figure may not be able to connect to the Internet when running in the background.