Contact Familog Customer Service

Why should I report an Issue with Familog - Online Last Seen?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Familog to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. We do our best to help you"I have been trying to activate my account twice...the amount has been debited both times...but the app says error... why.. I emailed them and it is conveniently said that they haven't received the amount... is this issue going to be sorted ..I have been using it for months never had an issue ...this is the 1st time ...please sort it out ....the error is from your end.. cause if the error messages pops I can't seem to recharge and have no option but to move to another app.I paid subscription but the app was not working.

2. Got the trail, it worked well , paid; it was easy and fast, still working well, I get on and offline notifications, but I would like two features added; firstly to have the notification sound changed (it is confusing with other notifications having the same sound) and secondly it would be extremely helpful to see the number of the person that the message has been sent to.

3. notification sound, please differentiate the notification sound from online and offline, and please distinguish it from the system notification sound.Using free trial right now.

4. please enable auto refresh for certain period of time or pull to refresh, so we don't need to click the refresh button manually.

5. Notifications of online and offline still pop up for some contacts but main screen shows no analysis or comparison for whole day.

6. Five stars if you can do this.Hi support team, I am a subscriber for your app but was disappointed as the apps has been giving me issues.

7. A lot of ppl paid for this service usage.Quite powerful and money saver compared to other apps.

8. date range, please enable auto date range for today as default, so we don't need to manually change the date.

9. For the last 3 days every morning I have had to restart the app by clicking on 'start' because the app stops working during the night or randomly throughout the day.

10. So far, it's great! Stay tuned for update.**Update** free trial is only 8 hrs however it allows you to track 2 phone#s.

11. please enable tracker within one monitor screen so we don't need to change between numbers.

1. Fix Familog Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Familog: Restarting the app will resolve most errors.
2. Update the Familog App. Here is how:
   1. On Android goto PlayStore » Search for "Familog" » Open Familog - Online Last Seen » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Familog » click "UPDATE".
3. Clear Familog - Online Last Seen app cache: Clearing cached data will force your app to retrieve the latest data directly from Familog servers.
   1. On Android, goto Settings » Apps » Select "Familog - Online Last Seen" » click Storage » click "Clear Cache".
4. Check Familog app permissions. If any of these permissions required to use your device's features are disenabled, Familog might not work.
5. Uninstall and reinstall Familog. If nothing else has worked, completely uninstall Familog then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Familog not working

2. Fix Familog Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Familog be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Familog not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Familog may not be able to connect to the Internet when running in the background.