Contact Hanping Chinese Dictionary Customer Service

Why should I report an Issue with Hanping Chinese Dictionary?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Hanping to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Seems better designed than other apps and it has a great organised soundboard which makes it easier to learn and understand the different tones and pronunciation which makes the purchase well worth it to me.I've been using the hacked version of this app for months and now decided to buy it.

2. Thankyou devs! ( Sorry for using the cracked version, I was a student and this goes without saying, broke.)I use it to learn writing Chinese in the traditional form.

3. If you are into in app purchases, pricey add-ons, and costly upgrades, then this app is for you... *Update: Now there is a ridiculous amount of content behind a pay-wall, even after paying for pro version.Used to have the cracked version while living abroad as a student, I've purchased the entire suite (Pro+add-ons) as a token of gratitude to the devs for making this invaluable app.

4. Really good support from the developer as well if needed.I paid for the pro version, but there is still so many basic words and phrases that are unavailable because they want me to purchase an even more expensive upgrade.

5. A very productive Chinese learning tool.Bought it after lite version and never regretted.

6. I only miss one thing -- I would like to buy MALE VOICE pronunciation, I feel like women and men do it differently so I should stick to male examples.Excellent. Allows you to focus on the "word" not the interface .

7. Hanping along with pleco are pretty much the only tools you need for looking up Chinese characters(hanping because of its pop up add-on, pleco because of its collection of dictionaries).

8. I was brought up on traditional Chinese form of writing from early primary school.

9. Like I just want a simple translation of a beginner level phrase.. I just find myself using Google translate more and more often.

10. I note that Hanping Chinese does not follow these rules.

11. The handwriting recognition is great if you want to work out characters quickly.

1. Fix Hanping Chinese Dictionary Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Hanping Chinese Dictionary: Restarting the app will resolve most errors.
2. Update the Hanping Chinese Dictionary App. Here is how:
   1. On Android goto PlayStore » Search for "Hanping Chinese Dictionary" » Open Hanping Chinese Dictionary » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Hanping Chinese Dictionary » click "UPDATE".
3. Clear Hanping Chinese Dictionary app cache: Clearing cached data will force your app to retrieve the latest data directly from Hanping Chinese Dictionary servers.
   1. On Android, goto Settings » Apps » Select "Hanping Chinese Dictionary" » click Storage » click "Clear Cache".
4. Check Hanping Chinese Dictionary app permissions. If any of these permissions required to use your device's features are disenabled, Hanping Chinese Dictionary might not work.
5. Uninstall and reinstall Hanping Chinese Dictionary. If nothing else has worked, completely uninstall Hanping Chinese Dictionary then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Hanping Chinese Dictionary not working

2. Fix Hanping Chinese Dictionary Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Hanping Chinese Dictionary be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Hanping Chinese Dictionary not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Hanping Chinese Dictionary may not be able to connect to the Internet when running in the background.