Published by Herbert Lim

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Why should I report an Issue with Airy: Global Air Quality Map?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Herbert Lim to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Airy Customer Insights

1. 타지역 상황도 알 수 있어서, 출장 등을 고려할 때 유익하고요.good사용이 편해요좋은데 좋지않다.

2. UNINSTALLED AFTER WEEKS IF NO COMMENT FROM DEVELOP ER외출할 때 참고하는 편인데, 아주 큰 도움이 됩니다.

3. Could not select aqi and popups not in English.

Steps to Troubleshoot & Fix Airy Issues

1. Fix Airy Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Airy: Restarting the app will resolve most errors.
  2. Update the Airy App. Here is how:
    1. On Android goto PlayStore » Search for "Airy" » Open Airy: Global Air Quality Map » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Airy » click "UPDATE".
  3. Clear Airy: Global Air Quality Map app cache: Clearing cached data will force your app to retrieve the latest data directly from Airy servers.
    1. On Android, goto Settings » Apps » Select "Airy: Global Air Quality Map" » click Storage » click "Clear Cache".
  4. Check Airy app permissions. If any of these permissions required to use your device's features are disenabled, Airy might not work.
  5. Uninstall and reinstall Airy. If nothing else has worked, completely uninstall Airy then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Airy not working


2. Fix Airy Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Airy be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Airy not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Airy may not be able to connect to the Internet when running in the background.

Reported Issues