Contact Minerals Customer Service

Why should I report an Issue with Minerals?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Kirill Sidorov to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Easy to use and although one can never be absolutely sure on some specimens ?? This app is super helpfull..Good advanced descriptions for most gemstones without modification to the sd.well done.thanx.Very good app.

2. Im a rock hound and love this app!! Good pics of specimens both rough and in some cases processed.

3. Somewhat slow to respond after selecting a link but there is alot of information coming.

4. Between the ads and the navigation menu, there's barely any room to read the info.

5. HahaToo slow to react to interaction.

6. Steals all if its info from wikipedia, then puts ads on it.

7. It's... really bad.Very helpfull.

8. So i will forgive it.

9. Always worrying whether it's frozen or running.This app runs slow and has few options in its settings dose not work off line.This is a very handy mobile reference app, nicely organized.Photos and descriptions are great.Nice To Read and can easily understandable....No way to take photos to identify.

1. Fix Minerals Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Minerals: Restarting the app will resolve most errors.
2. Update the Minerals App. Here is how:
   1. On Android goto PlayStore » Search for "Minerals" » Open Minerals » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Minerals » click "UPDATE".
3. Clear Minerals app cache: Clearing cached data will force your app to retrieve the latest data directly from Minerals servers.
   1. On Android, goto Settings » Apps » Select "Minerals" » click Storage » click "Clear Cache".
4. Check Minerals app permissions. If any of these permissions required to use your device's features are disenabled, Minerals might not work.
5. Uninstall and reinstall Minerals. If nothing else has worked, completely uninstall Minerals then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Minerals not working

2. Fix Minerals Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Minerals be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Minerals not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Minerals may not be able to connect to the Internet when running in the background.