Contact Garmin Pilot Customer Service

Why should I report an Issue with Garmin Pilot?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Garmin International, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I had to delay one flight by about an hour just to reinstall the app on tablet and phone because both were stuck on the start screen.Buggy. Can never refresh the weather.

2. The flight planning is difficult to manipulate, lacking basic functions such as being able drag a waypoint to a different point the nav log order once entered, making on-the-fly changes dangerous for IFR.

3. The downloads and updates are also constantly hanging up – requiring restart and long periods of sorting and searching for what you want, and if you use the “download all” it needs 30gb and will loose it if you have to reset for the first issues.

4. At least give users the option - they can decide on their phone version/ screen size, etc.Use this on a Samsung Galaxy TAB S2 and a Garmin GDL-50 (not required).

5. To the point that if certain items in the menus are selected (such as demo mode or any IFR overlay), the app crashes and must be deleted and reinstalled to return functionality, it has no "self heal" capability.

6. Absolutely love it on my Galaxy Tab S8, which adds the extra benefit of the stylus on split screen for taking notes without switching away from the map.

7. The app has gone so downhill it's starting to become entertaining just seeing how they manage to out-do themselves with new bugs.I've used GP Android since it was first released.

8. Will go back up to 5 stars once the recently introduced performance issue on split screen with the scratch pad is resolved.Poor quality.

9. Now, with nearly every update, the Android version has become continuously buggy and routinely locks up or crashes at critical times.

10. Some of the functions are a little clunky (getting to airport details, for example), and I have seen the same issues some have mentioned here with download queuing not always behaving.

11. I can get all the other features, but the Scratch Pad is important for taking down weather and clearances, etc.

1. Fix Garmin Pilot Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Garmin Pilot: Restarting the app will resolve most errors.
2. Update the Garmin Pilot App. Here is how:
   1. On Android goto PlayStore » Search for "Garmin Pilot" » Open Garmin Pilot » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Garmin Pilot » click "UPDATE".
3. Clear Garmin Pilot app cache: Clearing cached data will force your app to retrieve the latest data directly from Garmin Pilot servers.
   1. On Android, goto Settings » Apps » Select "Garmin Pilot" » click Storage » click "Clear Cache".
4. Check Garmin Pilot app permissions. If any of these permissions required to use your device's features are disenabled, Garmin Pilot might not work.
5. Uninstall and reinstall Garmin Pilot. If nothing else has worked, completely uninstall Garmin Pilot then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Garmin Pilot not working

2. Fix Garmin Pilot Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Garmin Pilot be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Garmin Pilot not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Garmin Pilot may not be able to connect to the Internet when running in the background.