Published by Dately on Dec 20, 2024

contact Turn Up - Match through music! Chat with our AI-based Turn Up Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Turn Up?



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Why chat with our AI Turn Up Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Turn Up.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Also it has great potential but the marketing on this app is not very well if it was marketed better maybe I'd be able to find people closer to me.Not the devs' fault, but too small of a user base.

2. It's supposed to be easier to use dating apps to enter a relationship, not harder.Great concept, good profile system, but small & problematic.

3. Messaging is extremely clunky, often lagging beyond usability just from hitting backspace so you have to restart the app or type longer messages in notes & paste it in, which is ridiculous for this type of platform.Like others have said, great idea lousy execution.

4. So, yeah, the problem here, compared to similar apps, is the lack of users.Good concept, but the music prompts could have been better.

5. I didn't experience any issues when it came to choosing my favorite songs, albums, and artists; I also was able to enter my bio easily as well and I appreciate the larger character limit.

6. Extremely disappointed at the lack of direction and guidance on top of the inconsistent ELO.First I just want to say I love the idea around this kind of app: I've only used the application for about a day, most of it was setting up my profile.

7. But when it comes to matching with people I've had issues with the app being unable to locate any with my filters, it can be buggy but works sometimes.Turn up is an okay app.

8. Accidentally skipping on someone is a bummer when you can't undo your last action and the new update made accidental swiping even worse because now you have to scroll to find another user's photos and profile bio.

9. Really wish there was an easier way to message people and start conversations, as well as meet up with other musicians in your area.

10. The pointless notifications suck tho and there doesn't seem to be away to stop some without stopping them all.Concept is great, just doesnt work.

11. However... more than half the matches? I got with people were because of indie music.

Steps to Troubleshoot & Fix Turn Up Issues

1. Fix Turn Up Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Turn Up: Restarting the app will resolve most errors.
  2. Update the Turn Up App. Here is how:
    1. On Android goto PlayStore » Search for "Turn Up" » Open Turn Up - Match through music! » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Turn Up » click "UPDATE".
  3. Clear Turn Up - Match through music! app cache: Clearing cached data will force your app to retrieve the latest data directly from Turn Up servers.
    1. On Android, goto Settings » Apps » Select "Turn Up - Match through music!" » click Storage » click "Clear Cache".
  4. Check Turn Up app permissions. If any of these permissions required to use your device's features are disenabled, Turn Up might not work.
  5. Uninstall and reinstall Turn Up. If nothing else has worked, completely uninstall Turn Up then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Turn Up not working


2. Fix Turn Up Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Turn Up be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Turn Up not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Turn Up may not be able to connect to the Internet when running in the background.

Reported Issues

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