Contact RootsTech Customer Service

Why should I report an Issue with RootsTech?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Core-apps to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Same notifications multiple times or late.Cannot open as there is a continuous downloading updates message have uninstalled and reinstalled it twice to no availNot handycaped friendly, map locator should have special directions for elevators and all elevators need to be working.installed but won't open! using an old Samsung phone but it should still work!Love it , although it would be nice if it synced across devicesThe app was brilliant while the exhibition was one.

2. If you allow for notifications you will get schedule.updates. Also like the participants connection features and that the handouts for the workshops were available to.download directly to my phone.Loved the app.

3. I thought I might only find 1 or 2 distant cousins.Not good in 2020.

4. The best part was the find your relatives at the conference.

5. When follow instructions to "exit to show list " app closes and will not reopen.

6. I had no trouble navigating the app or getting handouts.

7. Just wish the app kept the info longer than the 4 days.

8. Reloading app does not fix.Nifty but glitchy.

9. Very helpful during the conference.

10. I had 600 relatives there and I am not LDS.

11. Occasional freezing.

1. Fix RootsTech Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart RootsTech: Restarting the app will resolve most errors.
2. Update the RootsTech App. Here is how:
   1. On Android goto PlayStore » Search for "RootsTech" » Open RootsTech » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for RootsTech » click "UPDATE".
3. Clear RootsTech app cache: Clearing cached data will force your app to retrieve the latest data directly from RootsTech servers.
   1. On Android, goto Settings » Apps » Select "RootsTech" » click Storage » click "Clear Cache".
4. Check RootsTech app permissions. If any of these permissions required to use your device's features are disenabled, RootsTech might not work.
5. Uninstall and reinstall RootsTech. If nothing else has worked, completely uninstall RootsTech then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing RootsTech not working

2. Fix RootsTech Server issues & Internet Connection

1. Check network connection: An unstable Internet will make RootsTech be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to RootsTech not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, RootsTech may not be able to connect to the Internet when running in the background.