Contact Monmouth County Library Customer Service

Why should I report an Issue with Monmouth County Library Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of OCLC Capira to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Books that aren't available for reservation on the app appear on the website without issue.So useful! Easy to search, put on hold, & renew books.

2. The only drawback is that the catalog search does not seem to return as accurate search results as the Monmouth County Library website.As soon as the newest update was done, the app no longer worked for me.

3. It doesn't show my checkouts, won't do a search, and shuts down if I try to use the digital card.I never get notifications when books are due / ready for pick up.

4. Also it would be so nice if there was a feature to star or make a list of books you want to read.Good but the search option needs to be improved.

5. Also helpful for finding events & looking up library hours.Need to be able to sign up for a library card via the app.

6. I love this app! I use it primarily for my digital library card and to renew items.

7. I find it very easy to use and I love being able to quickly renew an item on my phone without having to go on a computer.

8. It also has an events calendar and the hours for all the branches which is very useful.

9. We're currently on lockdown for coronavirus (and likely similar issues in the future).

10. Can take a photo of proof of residency in the app.

1. Fix Monmouth County Library Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Monmouth County Library: Restarting the app will resolve most errors.
2. Update the Monmouth County Library App. Here is how:
   1. On Android goto PlayStore » Search for "Monmouth County Library" » Open Monmouth County Library Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Monmouth County Library » click "UPDATE".
3. Clear Monmouth County Library Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Monmouth County Library servers.
   1. On Android, goto Settings » Apps » Select "Monmouth County Library Mobile" » click Storage » click "Clear Cache".
4. Check Monmouth County Library app permissions. If any of these permissions required to use your device's features are disenabled, Monmouth County Library might not work.
5. Uninstall and reinstall Monmouth County Library. If nothing else has worked, completely uninstall Monmouth County Library then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Monmouth County Library not working

2. Fix Monmouth County Library Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Monmouth County Library be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Monmouth County Library not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Monmouth County Library may not be able to connect to the Internet when running in the background.