AppContacter
Contact RTC Customer Service
Published by Bonako - Digital Games & Mobile Applications
Report an issue with RTC.
Send the customer service your feedback so they can fix your issue asap.
Email Support directly
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Why should I report an Issue with RTC?
- AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
- Pulling issues faced by users like you is a good way to draw attention of Bonako - Digital Games & Mobile Applications to your problem using the strength of crowds.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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RTC Customer Insights
Steps to Troubleshoot & Fix RTC Issues
1. Fix RTC Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart RTC: Restarting the app will resolve most errors.
- Update the RTC App. Here is how:
- On Android goto PlayStore » Search for "RTC" » Open RTC » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for RTC » click "UPDATE".
- Clear RTC app cache: Clearing cached data will force your app to retrieve the latest data directly from RTC servers.
- On Android, goto Settings » Apps » Select "RTC" » click Storage » click "Clear Cache".
- Check RTC app permissions. If any of these permissions required to use your device's features are disenabled, RTC might not work.
- Uninstall and reinstall RTC. If nothing else has worked, completely uninstall RTC then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing RTC not working
2. Fix RTC Server issues & Internet Connection
- Check network connection: An unstable Internet will make RTC be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to RTC not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, RTC may not be able to connect to the Internet when running in the background.
