Contact Down Customer Service

Why should I report an Issue with Downpour.com?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Blackstone Audio Books to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. How can it become more auto friendly? Why keep my membership if I can't truly listen to the books properly?I've been a happy Downpour customer for years now.

2. There is a good selection of books , both on sale & for use with my credits, and when I have run into problems, their help desk has always been very quick to respond.

3. My only wish is for Android Auto and Chromecast support for easier listening in the car and house.Downpour is a great audiobook library and the app works well.

4. IN MY CAR! With Downpour I can listen to my books in the car but if I miss a few words or want to rewind/forward a bit, I am unable to.

5. Doesn't let you import books which would be a nice feature.I like to listen to audio books while going to work.

6. I'd use the Smart Audiobook app, but the title I'm listening to has DRM.I've used this app previously and it was great but some time in the past two years it's been updated.

7. If I am hands free, the back button goes back to the start of the track, which hurts when you want to replay the last minute but instead takes you back to the start of an hour long track.

8. This app is a great way to listen to audiobooks purchased through their service and syncs where you left is with the website player so you can move between devices easily.

9. Not good!I have been using Downpour for a few years now and for the most part, I have found Downpour very easy to use.

10. Would be nice to be able to specify its the 30 second backup instead.Update! Great service for purchasing audiobooks.

11. The only problem that I have run into is keeping track of the expiry dates of my credits and the help desk has helped me out when I have problems.

1. Fix Down Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Down: Restarting the app will resolve most errors.
2. Update the Down App. Here is how:
   1. On Android goto PlayStore » Search for "Down" » Open Downpour.com » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Down » click "UPDATE".
3. Clear Downpour.com app cache: Clearing cached data will force your app to retrieve the latest data directly from Down servers.
   1. On Android, goto Settings » Apps » Select "Downpour.com" » click Storage » click "Clear Cache".
4. Check Down app permissions. If any of these permissions required to use your device's features are disenabled, Down might not work.
5. Uninstall and reinstall Down. If nothing else has worked, completely uninstall Down then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Down not working

2. Fix Down Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Down be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Down not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Down may not be able to connect to the Internet when running in the background.