Published by Easyray

Report an issue with My Vip.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with My Vip?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Easyray to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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My Vip Customer Insights

Steps to Troubleshoot & Fix My Vip Issues

1. Fix My Vip Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart My Vip: Restarting the app will resolve most errors.
  2. Update the My Vip App. Here is how:
    1. On Android goto PlayStore » Search for "My Vip" » Open My Vip » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My Vip » click "UPDATE".
  3. Clear My Vip app cache: Clearing cached data will force your app to retrieve the latest data directly from My Vip servers.
    1. On Android, goto Settings » Apps » Select "My Vip" » click Storage » click "Clear Cache".
  4. Check My Vip app permissions. If any of these permissions required to use your device's features are disenabled, My Vip might not work.
  5. Uninstall and reinstall My Vip. If nothing else has worked, completely uninstall My Vip then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing My Vip not working


2. Fix My Vip Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make My Vip be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to My Vip not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, My Vip may not be able to connect to the Internet when running in the background.

Reported Issues