Published by AIRFRANCE S.A.

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Why should I report an Issue with Air France Kids?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of AIRFRANCE S.A. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Air France Kids Customer Insights

Steps to Troubleshoot & Fix Air France Kids Issues

1. Fix Air France Kids Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Air France Kids: Restarting the app will resolve most errors.
  2. Update the Air France Kids App. Here is how:
    1. On Android goto PlayStore » Search for "Air France Kids" » Open Air France Kids » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Air France Kids » click "UPDATE".
  3. Clear Air France Kids app cache: Clearing cached data will force your app to retrieve the latest data directly from Air France Kids servers.
    1. On Android, goto Settings » Apps » Select "Air France Kids" » click Storage » click "Clear Cache".
  4. Check Air France Kids app permissions. If any of these permissions required to use your device's features are disenabled, Air France Kids might not work.
  5. Uninstall and reinstall Air France Kids. If nothing else has worked, completely uninstall Air France Kids then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Air France Kids not working


2. Fix Air France Kids Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Air France Kids be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Air France Kids not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Air France Kids may not be able to connect to the Internet when running in the background.

Reported Issues

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