Published by Zumoko on Dec 12, 2023

Report an issue with Museum eKnowAll.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Museum eKnowAll?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Zumoko to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Museum eKnowAll Customer Insights

Steps to Troubleshoot & Fix Museum eKnowAll Issues

1. Fix Museum eKnowAll Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Museum eKnowAll: Restarting the app will resolve most errors.
  2. Update the Museum eKnowAll App. Here is how:
    1. On Android goto PlayStore » Search for "Museum eKnowAll" » Open Museum eKnowAll » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Museum eKnowAll » click "UPDATE".
  3. Clear Museum eKnowAll app cache: Clearing cached data will force your app to retrieve the latest data directly from Museum eKnowAll servers.
    1. On Android, goto Settings » Apps » Select "Museum eKnowAll" » click Storage » click "Clear Cache".
  4. Check Museum eKnowAll app permissions. If any of these permissions required to use your device's features are disenabled, Museum eKnowAll might not work.
  5. Uninstall and reinstall Museum eKnowAll. If nothing else has worked, completely uninstall Museum eKnowAll then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Museum eKnowAll not working


2. Fix Museum eKnowAll Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Museum eKnowAll be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Museum eKnowAll not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Museum eKnowAll may not be able to connect to the Internet when running in the background.

Reported Issues