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There are 2 methods to get your data (and account) deleted by POSTIDENT:
Now you understand what the Law says, Send your Request directly to POSTIDENT using the form below:
Alternatively, you can follow these steps below to get POSTIDENT to delete your account/data:
1. Depending on which of our partner companies you carry out this identification process, you can verify your identity either via POSTIDENT by videochat, POSTIDENT by eID (with your national identity card or the electronic residence title), or fully automatically by creating images of your ID document and profile.
2. In addition, you can retrieve the POSTIDENT coupon for identification in your post office directly via the POSTIDENT app and therefore do not need to print it out anymore.
3. At POSTIDENT by videochat, a Deutsche Post employee will explain additionally in detail how the procedure works.
4. With the POSTIDENT app, you can verify your identity conveniently and simply by means of your smartphone.
5. Your data will be checked by call center employees of Deutsche Post AG in all further identification procedures.
6. With the eID function or the automated verification of your ID document you can verify your identity quickly and securely at any time.
7. The identification procedures are compliant with the law, secure and completed in just a few steps.
8. The POSTIDENT app will then execute the procedure.
9. Simply enter the transaction number that you have received from either our partner company or us.
10. Our employees are available to you from Mondays to Sundays in the hours from 8 AM to 10 PM.
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