Published by Stockholms Stad on Apr 29, 2024

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Betala P?



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What users are saying

1. But since it is the cheapest option, why not?After recent update the app is even slower and even worse, prolonging an existing parking session does not work anymore... just a blank screen....- Too many steps to start parking, this can result in the user missing the last step and get a fine (happened to me and a friend).

2. Recent version seems to have a bug as I enter all my card details and click confirm but the app does not proceed to make payment.

3. - Notifications on Android are usually wrong: even when a parking has ended you still see an "active session" notification, then you need to start the app again and check active sessions, then it disappears.

4. Only way to add credit card and login for me is via the web pages, app fails to work completely!!The whole point of this app is that you can easily pay for parking.

5. Would have loved to not have to pay up front but rather allow me to pay once I'm about to leave.Errors - tickets sometimes don't appear, no canceling, no time changes - and popping boxes with information about anything - don't have links in them to the information pages, instead, they are giving you 3 different buttons to close that window.

6. Way to go on the customer satisfaction front.Payment details are denied if the card issuer requires 2FA authorization .

7. Tried on 4 different android phones.Horrible, previous versions allowed me to pay with credit card easily.

8. The payment options is a pain to be saved, this option seems to work only with a wifi connection.

9. When I want to start a parking session it doesn't choose the spot nearest to my car but one several blocks away.

10. But they make it kind of hard if you can't enter payment details because the BankId view bails out as soon as you leave the app to go to BankId app.

11. I double checked that my card was valid for epayment, and it was, this is extremely frustrating because they won't hesitate to give you a fine yet they don't have a good working app that encourages and allows you to pay.

Steps to Troubleshoot & Fix Betala P Issues

1. Fix Betala P Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Betala P: Restarting the app will resolve most errors.
  2. Update the Betala P App. Here is how:
    1. On Android goto PlayStore » Search for "Betala P" » Open Betala P » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Betala P » click "UPDATE".
  3. Clear Betala P app cache: Clearing cached data will force your app to retrieve the latest data directly from Betala P servers.
    1. On Android, goto Settings » Apps » Select "Betala P" » click Storage » click "Clear Cache".
  4. Check Betala P app permissions. If any of these permissions required to use your device's features are disenabled, Betala P might not work.
  5. Uninstall and reinstall Betala P. If nothing else has worked, completely uninstall Betala P then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Betala P not working


2. Fix Betala P Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Betala P be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Betala P not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Betala P may not be able to connect to the Internet when running in the background.

Reported Issues

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