Contact Krita Customer Service

Why should I report an Issue with Krita?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Stichting Krita Foundation to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Looks promising, but even though I have 1080x2316 screen, the interface doesn't scale and I'm seeing only 1/4 of it which prevents use.I have the pc version, but this on the phone? The UI is so terrible that it's too huge! I can't even open a new blank canvas to draw on.It has potential.

1. Fix Krita Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Krita: Restarting the app will resolve most errors.
2. Update the Krita App. Here is how:
   1. On Android goto PlayStore » Search for "Krita" » Open Krita » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Krita » click "UPDATE".
3. Clear Krita app cache: Clearing cached data will force your app to retrieve the latest data directly from Krita servers.
   1. On Android, goto Settings » Apps » Select "Krita" » click Storage » click "Clear Cache".
4. Check Krita app permissions. If any of these permissions required to use your device's features are disenabled, Krita might not work.
5. Uninstall and reinstall Krita. If nothing else has worked, completely uninstall Krita then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Krita not working

2. Fix Krita Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Krita be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Krita not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Krita may not be able to connect to the Internet when running in the background.