Published by Infocar Co., Ltd. on Dec 16, 2024

contact Infocar - OBD2 ELM Diagnostic Chat with our AI-based Infocar Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Infocar?



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Why chat with our AI Infocar Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Infocar.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Update:- Need to subscribe to run diagnostics now? Lost a star now.The first version was excellent, later they have subscription model which is wrong in my opinion, a paid version should have been better, other apps are paid version.

2. Second big problem is, with smartphone app, the app allow another vehicle to be added but won't connect with new vehicle and if obd2 connector was used with say 1st added vehicle.I have a Kia Sportage 2.0 CRDI QL AWD 2017.

3. Anyone looking forward to Euro 7 standardsQuite a good app...loses connectivity now and then and the rapid braking and acceleration is a bit out...but otherwise , good.I purchase this app.

4. Now the problems with the app, it is impossible to connect using head unit it doesn't let me choose manufacturer and model of car.

5. Some apps couldn't connect at all (torque, dash commander and others), Infocar connected quickly, reliably and easily.

6. Could you look into the "Driving Record" view? When you expand the time interval to "3 months" or longer, the app freezes a little bit while it's loading the aggregated data (probably).

7. Vehicle shows two problem indicator lights on the dash but no fault code showed up in the app.

8. Could you please help ? Thanks.This app is great, I bought a Veepeak OBD2 bluetooth scanner.

9. After trying a number of OBD 2 apps this one stands head and shoulders above all of the others for very little money.

10. Rapid deceleration warning is over sensitive - anything harder than engine braking triggers it.

11. But now, the apps didn't show the data even connected to ecu.

Steps to Troubleshoot & Fix Infocar Issues

1. Fix Infocar Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Infocar: Restarting the app will resolve most errors.
  2. Update the Infocar App. Here is how:
    1. On Android goto PlayStore » Search for "Infocar" » Open Infocar - OBD2 ELM Diagnostic » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Infocar » click "UPDATE".
  3. Clear Infocar - OBD2 ELM Diagnostic app cache: Clearing cached data will force your app to retrieve the latest data directly from Infocar servers.
    1. On Android, goto Settings » Apps » Select "Infocar - OBD2 ELM Diagnostic" » click Storage » click "Clear Cache".
  4. Check Infocar app permissions. If any of these permissions required to use your device's features are disenabled, Infocar might not work.
  5. Uninstall and reinstall Infocar. If nothing else has worked, completely uninstall Infocar then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Infocar not working


2. Fix Infocar Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Infocar be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Infocar not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Infocar may not be able to connect to the Internet when running in the background.

Reported Issues

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