Contact NASA Space Weather Customer Service

Why should I report an Issue with NASA Space Weather?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of NASA Goddard Space Flight Center to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I am dumping it for the better ones.It's neat, how ever one of the images at the moment is only showing half of the sun which is unfortunate hoping that gets resolved.So many options, so many cygnets all in one app, great work! works well on my galaxy s9 on android 9.0won't download anything on 4G.

2. Asteroid Alert App gives me much better Solar and Magnetosphere maps including 3D visualization of actual progress across solar system, from any angle to the plane of the ecliptic.App is great.

3. unsuccessful retrieval error still not fixed.Very extensive tool kit for the understanding of solar phenomena.

4. Other than that, if you know what you're looking at / for this app is perfect.Used to be good, but half their "cygnets" /charts no longer update.

5. No point.Please update the links, images from several sources are broken.

6. The data contained in this application is more extensive than the data available on the noaa.

7. No matter which cygnets I choose.

8. But can't add my cygnets that i use on ISWA.

9. Also make it tablet compatible.Great basic app.

10. Been using this since my fitst android phone.

11. But if you can't access all cygnets.

1. Fix NASA Space Weather Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart NASA Space Weather: Restarting the app will resolve most errors.
2. Update the NASA Space Weather App. Here is how:
   1. On Android goto PlayStore » Search for "NASA Space Weather" » Open NASA Space Weather » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for NASA Space Weather » click "UPDATE".
3. Clear NASA Space Weather app cache: Clearing cached data will force your app to retrieve the latest data directly from NASA Space Weather servers.
   1. On Android, goto Settings » Apps » Select "NASA Space Weather" » click Storage » click "Clear Cache".
4. Check NASA Space Weather app permissions. If any of these permissions required to use your device's features are disenabled, NASA Space Weather might not work.
5. Uninstall and reinstall NASA Space Weather. If nothing else has worked, completely uninstall NASA Space Weather then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing NASA Space Weather not working

2. Fix NASA Space Weather Server issues & Internet Connection

1. Check network connection: An unstable Internet will make NASA Space Weather be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to NASA Space Weather not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, NASA Space Weather may not be able to connect to the Internet when running in the background.