Contact WxSat Customer Service

Why should I report an Issue with WxSat?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of UW-Madison Space Science to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. A server dedicated to WxSat blends the images into single hourly global composites for three different products (Visible, Infrared, and Water Vapor).

2. WxSat leverages SSEC Data Center holdings to provide global coverage for visible, infrared, and water vapor channels.

3. WxSat (short for Weather Satellite) displays and animates full-resolution, real-time weather satellite data.

4. These data are acquired by the SSEC Data Center which has one of the most extensive collections of real-time and archived weather satellite data in the world.

5. The names of the different images in WxSat refer to the parts of the electromagnetic spectrum the satellite sensors are sampling.

6. The three most widely used atmospheric channels are the visible (0. 6 microns), infrared (10 to 12 microns), and water vapor (6. 5 to 6. 9 microns).

7. The server stages the most complete hourly images (backfilled when necessary) every hour at 36 minutes past the hour.

8. The atmosphere is transparent to different types of radiation in certain areas of the spectrum called channels.

9. Several geostationary and polar orbiting weather satellites around the globe continuously capture observations of the earth.

10. These hourly composites are staged for WxSat and form the basis of the animations.

11. This allows for a majority of the satellite sources to be included in the composites.

1. Would be nice for a high res option on visibleWxSat won't show features such as outlines of states or countries, it will only show state or province names, and clouds.

2. Software for WxSat should be outdated so it could show borderlines of each state, province, or a countryDoes not do NOAA APT.

3. First time I downloaded the state outlines never came on.

4. WxSat may not have enough memory for showing borderlines (or outline of borders).

5. Would like to see color table options for IR and water vapor.

6. Needs a few more features.

7. Deleted and re installed and they're there.

8. This comes up when searching for a tool to decode noaa satellite feeds.

1. Fix WxSat Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart WxSat: Restarting the app will resolve most errors.
2. Update the WxSat App. Here is how:
   1. On Android goto PlayStore » Search for "WxSat" » Open WxSat » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for WxSat » click "UPDATE".
3. Clear WxSat app cache: Clearing cached data will force your app to retrieve the latest data directly from WxSat servers.
   1. On Android, goto Settings » Apps » Select "WxSat" » click Storage » click "Clear Cache".
4. Check WxSat app permissions. If any of these permissions required to use your device's features are disenabled, WxSat might not work.
5. Uninstall and reinstall WxSat. If nothing else has worked, completely uninstall WxSat then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing WxSat not working

2. Fix WxSat Server issues & Internet Connection

1. Check network connection: An unstable Internet will make WxSat be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to WxSat not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, WxSat may not be able to connect to the Internet when running in the background.