Contact RiverApp Customer Service

Why should I report an Issue with RiverApp - River levels?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Florian Bessière to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Eg if you wanted to use the app to track a river hight for the purpose of potential flooding then it would be useful to have an alarm to wake you up however knowing the river level for prime fishing conditions is less urgent.bought the premium version but lacks lock locations which can be extremely dangerous.

2. If the app worked all the time I would absolutely pay for the premium version.The only real downfall is that I've upgraded to the paid subscription but am only able to see the river forecast on a less then half of gauges and the ft3/s is missing on a small number.

3. Easy to use, admin is very responsive to edits.Fantastic app! We used it on Yukon River in 2022 and found it accurate and simple to use.I had an issue where my Samsung tablet kept saying "No internet connection" even though other apps were ok and it worked fine on my phone.

4. You can set alarms which is useful to track river levels however it would be good to be able to set different alarms for different types of situation.

5. I did find all current gauge info to be up to date.Really great app for canoeing or fishing to keep you up to date with river levels and store favourites.

6. Why does the Y-axis scale make no sense on the river flow graphs? It starts at a negative obsolete number.

7. I haven't worked out whether the levels are proportional to the river's maximum, or for kayaking grade.

8. Suggestion: include river temperature as well if gauges have those data as wellA good app.

9. For example, river goes from 100cfs to 200cfs, but the base line of the Y-axis is -761cfs.

10. It would be cool to be able to add notes to the gauges to record what levels you've paddled them at for future reference.I really wish I could rate this higher, but it's very inconsistent.

11. I have several other river level apps and this one is by far the best.A must have for any paddler.

1. Fix RiverApp Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart RiverApp: Restarting the app will resolve most errors.
2. Update the RiverApp App. Here is how:
   1. On Android goto PlayStore » Search for "RiverApp" » Open RiverApp - River levels » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for RiverApp » click "UPDATE".
3. Clear RiverApp - River levels app cache: Clearing cached data will force your app to retrieve the latest data directly from RiverApp servers.
   1. On Android, goto Settings » Apps » Select "RiverApp - River levels" » click Storage » click "Clear Cache".
4. Check RiverApp app permissions. If any of these permissions required to use your device's features are disenabled, RiverApp might not work.
5. Uninstall and reinstall RiverApp. If nothing else has worked, completely uninstall RiverApp then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing RiverApp not working

2. Fix RiverApp Server issues & Internet Connection

1. Check network connection: An unstable Internet will make RiverApp be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to RiverApp not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, RiverApp may not be able to connect to the Internet when running in the background.