Contact Freebike Customer Service

Why should I report an Issue with Freebike?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of FREEBIKE to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Apart from that RETURN LOCATION does not work properly - when you return the bike at the designated virtual station it may still charge you 25,- as the geo locator is very slow and does not refresh at the moment of the bike return - you have to do it manually before pressing 'Return bike' button - SIC! I was charged for no reason as the app did not refresh my current location.Nice idea .. but details kill it.

2. Also the idea of return locations is working horribly - if one is full you have to go somewhere far away (if you are still near parking location it will not allow to return the bike even if there is plenty space) and waste time and money to even park it (because you didnt park it in designated parking location .. duh!).The app is ok.

3. Replace the bikes for ones with gas pedal and create new app -> 5*.This is the worst riding experience and app ever!! The bike alarm goes off when you start in electric mode with now indication why on the app except to press the brake.

4. Great system otherwiseThe app doesn't work very well unfortunately and me and my friend had to try 10/15 times to get a bike to unlock! The whole system is needlessly complicated and ought to be simplified.

5. The app also took ages to update when we returned the bike and has appeared to charge me twice for the unlock fee! The concept is very good but the process needs to be simplified!They are scammers as someone on Google App Store wrote.

6. The bikes themselves are good but I would like more battery assistance when pulling away - they are _heavy_The bar is low, but it's by far the worst bike renting experience I have had.

7. The app put the brakes on on the bike and refused to let me either return the bike where it was or ride it back to the "zone".

8. Quite clear what you need to do to activate things, pause the bike or park up.

9. Bike, thanks to it's battery, is realy heavy and ride with no suspension is unplesant.

10. Only minor issue is it occasionally (~1/3 of the time) has trouble locating you at a station when you want to drop off, requiring several reboots of the app and/or your location/GPS setting for it to click that you are where you actually are and not try to charge you for dumping it randomly.

11. There is nothing simple about ordering or using this bike even if the ride is comfortable.

1. Fix Freebike Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Freebike: Restarting the app will resolve most errors.
2. Update the Freebike App. Here is how:
   1. On Android goto PlayStore » Search for "Freebike" » Open Freebike » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Freebike » click "UPDATE".
3. Clear Freebike app cache: Clearing cached data will force your app to retrieve the latest data directly from Freebike servers.
   1. On Android, goto Settings » Apps » Select "Freebike" » click Storage » click "Clear Cache".
4. Check Freebike app permissions. If any of these permissions required to use your device's features are disenabled, Freebike might not work.
5. Uninstall and reinstall Freebike. If nothing else has worked, completely uninstall Freebike then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Freebike not working

2. Fix Freebike Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Freebike be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Freebike not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Freebike may not be able to connect to the Internet when running in the background.