Published by EducUp on Nov 25, 2024

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Why should I report an Issue with EducUp - Aprende fácil?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of EducUp to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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EducUp Customer Insights

1. You will need to practice every day if you want to improve your English skills... Thanks Pacho for your app and videos on youtube really thanks.It's an Amazing tool!! Thank you teacher 8a, I have been learning English with you and your lesson were really helpful for me! This app help me to practice my knowledge.I so happy for I had paid that app, with your you tube videos it has helped me a lot of times with people native.

2. And a suggest, it'll be great if you add a dark theme to the app, the bright colors bother the sight.It is a really good option of learn English and if you want to practice your pronunciation it's perfect more over if you are a begining it's perfect too, because has all necessary tools.

3. I recomend it 💪 And also the aplication has vocabulary and short videos of each Word The most important is that has a lowest price.This application is more exiting than another ones, you used to download many applications that you can not practice your pronunciation as you want.

4. Good I like it, it's good to me, because I need to practice my speaking and this app helps me a lot, anyway it has some bugs, like when I say something, the app doesn't understand it, and writes other thing, also the voices are always the same, even though the character is a girl, it always will be a man talking.

5. When I started watching your videos, I started getting knowledged of English and now I can read, write and speak English.

6. Happen to me many timesI started in this app yesterday and I think is a good app for who wants to learn English.

7. And reconmend you this app to practice all your skills.One of the best application, Pacho you are the best teacher.

8. I can practice a lot and practice in special my pronunciation.

9. You can practice your skills and be better.

10. I have not used all the app ha ha but i think its nice👌The experience was nice ,but app's have many Bugs, sayd: "complete the sentence", and it's only words without lógic.

11. You've helped me to get my English .

Steps to Troubleshoot & Fix EducUp Issues

1. Fix EducUp Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart EducUp: Restarting the app will resolve most errors.
  2. Update the EducUp App. Here is how:
    1. On Android goto PlayStore » Search for "EducUp" » Open EducUp - Aprende fácil » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for EducUp » click "UPDATE".
  3. Clear EducUp - Aprende fácil app cache: Clearing cached data will force your app to retrieve the latest data directly from EducUp servers.
    1. On Android, goto Settings » Apps » Select "EducUp - Aprende fácil" » click Storage » click "Clear Cache".
  4. Check EducUp app permissions. If any of these permissions required to use your device's features are disenabled, EducUp might not work.
  5. Uninstall and reinstall EducUp. If nothing else has worked, completely uninstall EducUp then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing EducUp not working


2. Fix EducUp Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make EducUp be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to EducUp not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, EducUp may not be able to connect to the Internet when running in the background.

Reported Issues

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