Contact Truece Customer Service

Why should I report an Issue with Truece - for today's co-parent?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Truece to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. How can I log how much time the coparent actually had vs what's agreed on? no idea, other than adjusting the start time every time he's late which looks like he wasn't allowed to see child.co-parents tend to have certain holidays worked out in co-parenting plan and it would be great if you could add that info into the app.

2. Secure messaging, shared expense tracking, parent time tracking, shared calendar, and customized reports, make this a must have app!Used to use this app to keep track of the time I was allowed to see my son by his mother then we were getting along so I stopped now I need to again but the app just crashes when I open it.

3. I'm on an Android phone if that makes a difference.great so far and customer service is excellent.. hopefully the personalized customer service stays that way as the app becomes bigger.. love this app and the support behind itThis app provides many useful tools to simplify the life of busy co-parents.

4. First pop up states "Truece has stopped." Second pop up states "Truece keeps stopping." Have sent feedback, directly called the number listed on website, and sent an email to support.

5. because the other party cant say the messages are fake.lol. and I dont need a police request or warrant to have the phone company release the messages.

6. maybe then it would be worth the amount we have to pay for the reports.great idea, but it doesnt seem to work very well.

7. i would hate to spend the time documenting everything and not being able to get it outNo tutorial or explanation of what each feature is in-app.

8. The app is not intuitive and not worth the time it takes to create schedules.

9. it says there's a parenting time option, but there's not! you can create events but that's it.

10. Happy co-parenting!!!After downloading, and registering an account, pop up of 2 different messages, and cannot re open app.

11. shared expense acreen doesnt work.

1. Fix Truece Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Truece: Restarting the app will resolve most errors.
2. Update the Truece App. Here is how:
   1. On Android goto PlayStore » Search for "Truece" » Open Truece - for today's co-parent » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Truece » click "UPDATE".
3. Clear Truece - for today's co-parent app cache: Clearing cached data will force your app to retrieve the latest data directly from Truece servers.
   1. On Android, goto Settings » Apps » Select "Truece - for today's co-parent" » click Storage » click "Clear Cache".
4. Check Truece app permissions. If any of these permissions required to use your device's features are disenabled, Truece might not work.
5. Uninstall and reinstall Truece. If nothing else has worked, completely uninstall Truece then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Truece not working

2. Fix Truece Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Truece be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Truece not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Truece may not be able to connect to the Internet when running in the background.