Contact TrackEnsure ELD Customer Service

Why should I report an Issue with TrackEnsure ELD?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of TrackEnsure Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. TrackEnsure platform is working towards providing Owner Operators and Fleet Managers with a solid logistics platform and with ability to network with other fleets for mutual advantage. * Continued use of GPS and bluetooth running in the background might decrease battery life.

2. TrackEnsure ELD application provides Owner Operators and Fleet Owners with an Electronic Logging Device solution based on TrackEnsure platform.

3. TrackEnsure ELD is compliant with FMCSA regulations eCFR Title 49, part 395.

4. When using the app, consider plugging the device into a power outlet.

1. But not with this .. NIGHT MODE BUTTON?? ON THE SUB MENU! One star is to much for this....Very helpful staff, all ELD are crashing at some point, and unfortunately it happens to this one as well once in the while, but calling their technical support and they will DBL check the data, to make sure ELD is a acting not reacting and they will help you,Thank you for the Bluetooth fix now my other concern is first needs to have screen on while using the app needs to have night mode when it's night time instead of me manually going in and lowering the brightness on the on the Android device and please make shipping commodities make it easier to edit if you make a mistake instead of starting all over and one more thing on the Dvir why do I need to put trailer number and license plate every single day if I have same trailer attachedWas close to the end of my eleven hour drive and stopped two minut...

2. Biggest issue, is that when you stop the app doesn't switch automatically into on-duty or off-duty! It continues to record as you're driving, even when you don't! Most apps switch off driving mode automatically after 5 minutes of not driving!Right after update 09/29, app crashes every time i try to certify records, can't log out unless I certify records.

3. So you have to get out off app, open google maps, find your location, open the app again, manually enter the state and city...etc Trailer licence always has to be manually entered tooApp offers no help or instructions, which is a law violation according to inspection officers.

4. App doesn't have easy Adverse Conditions switch, requires you to stop to make status change where there's often no place to stop.

5. Often having to enter state and city locations before the app will allow status change is cumbersome and potentially dangerous in emergency.

6. App needs always help with state and city location when changing status.

7. Safe driving, fellow truckers!This programm was developed by the person who have never been on the truck, driving for 11 hours 6 days a week.

8. Lately since update that my company made me do, the damn thing crashes almost every morning and to fix it I have to Uninstall then re-download.

9. After recent update started glitching badly: interface was messed up, the app was shutting down.

10. The app should update location and programming without required user input.

11. The support phone number given is blocking my call.Best log book app I've come across.

1. Fix TrackEnsure ELD Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart TrackEnsure ELD: Restarting the app will resolve most errors.
2. Update the TrackEnsure ELD App. Here is how:
   1. On Android goto PlayStore » Search for "TrackEnsure ELD" » Open TrackEnsure ELD » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TrackEnsure ELD » click "UPDATE".
3. Clear TrackEnsure ELD app cache: Clearing cached data will force your app to retrieve the latest data directly from TrackEnsure ELD servers.
   1. On Android, goto Settings » Apps » Select "TrackEnsure ELD" » click Storage » click "Clear Cache".
4. Check TrackEnsure ELD app permissions. If any of these permissions required to use your device's features are disenabled, TrackEnsure ELD might not work.
5. Uninstall and reinstall TrackEnsure ELD. If nothing else has worked, completely uninstall TrackEnsure ELD then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing TrackEnsure ELD not working

2. Fix TrackEnsure ELD Server issues & Internet Connection

1. Check network connection: An unstable Internet will make TrackEnsure ELD be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to TrackEnsure ELD not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, TrackEnsure ELD may not be able to connect to the Internet when running in the background.