Contact Shape the Jelly Simulator Customer Service

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1. Fix Shape the Jelly Simulator Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Shape the Jelly Simulator: Restarting the app will resolve most errors.
2. Update the Shape the Jelly Simulator App. Here is how:
   1. On Android goto PlayStore » Search for "Shape the Jelly Simulator" » Open Shape the Jelly Simulator - Jelly Shift 3D » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Shape the Jelly Simulator » click "UPDATE".
3. Clear Shape the Jelly Simulator - Jelly Shift 3D app cache: Clearing cached data will force your app to retrieve the latest data directly from Shape the Jelly Simulator servers.
   1. On Android, goto Settings » Apps » Select "Shape the Jelly Simulator - Jelly Shift 3D" » click Storage » click "Clear Cache".
4. Check Shape the Jelly Simulator app permissions. If any of these permissions required to use your device's features are disenabled, Shape the Jelly Simulator might not work.
5. Uninstall and reinstall Shape the Jelly Simulator. If nothing else has worked, completely uninstall Shape the Jelly Simulator then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Shape the Jelly Simulator not working

2. Fix Shape the Jelly Simulator Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Shape the Jelly Simulator be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Shape the Jelly Simulator not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Shape the Jelly Simulator may not be able to connect to the Internet when running in the background.