Published by Verizon Connect

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  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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Steps to Troubleshoot & Fix Fleet Hardware Installer Issues

1. Fix Fleet Hardware Installer Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Fleet Hardware Installer: Restarting the app will resolve most errors.
  2. Update the Fleet Hardware Installer App. Here is how:
    1. On Android goto PlayStore » Search for "Fleet Hardware Installer" » Open Fleet Hardware Installer » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Fleet Hardware Installer » click "UPDATE".
  3. Clear Fleet Hardware Installer app cache: Clearing cached data will force your app to retrieve the latest data directly from Fleet Hardware Installer servers.
    1. On Android, goto Settings » Apps » Select "Fleet Hardware Installer" » click Storage » click "Clear Cache".
  4. Check Fleet Hardware Installer app permissions. If any of these permissions required to use your device's features are disenabled, Fleet Hardware Installer might not work.
  5. Uninstall and reinstall Fleet Hardware Installer. If nothing else has worked, completely uninstall Fleet Hardware Installer then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Fleet Hardware Installer not working


2. Fix Fleet Hardware Installer Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Fleet Hardware Installer be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Fleet Hardware Installer not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Fleet Hardware Installer may not be able to connect to the Internet when running in the background.

Reported Issues

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