Contact safetyeye Customer Service

Why should I report an Issue with safetyeye?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of mingshang168 to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. After you powered the camera, Please open your phone's WiFi list and find the wifi whose name begin with SONiX.

2. The entire system transmits images via wifi signals (technology similar to Bluetooth).

3. No need of Internet access or data to link .

4. Then connect to it and open the APP.

5. Completely free and no ads in the APP.

6. You will enjoy the convenient that our products bring to you.

1. It will not work on my phone but works fine on an old device of mine but sorry this is just not good enough.It connects to Sonix on the phones wifi, but I have to turn off mobile data to get the picture on the app screen.

2. When you are done, turn camera off and, if it doesn't go back automagically, pick your usual WiFi.Update: I have downloaded safetycam app and it is working perfectly with my android phone.

3. Phone challenges to get a proper WiFi connection through mobile data! Turn mobile data back on after using camera.

4. ***Note: The hitch camera instructions state that Safetyeye is compatible with iOS and that another app called Safetycam is compatible with android phones.***Will not connect to any Android.

5. Samsung Galaxy 9+Works perfectly on iOS and connects to my WIFI hitch camera straight away.

6. Initially, this app was working fine for my use with the wifi backup camera.

7. My camera is unusable now, despite it connects to the cam wifi, no image.

8. Connects to camera device but then app doesn't actually work.

9. reopen app and it keeps trying to connect to camera but nothing happens.

10. have to uninstall and reinstall to get a 2 second camera connection and go through the whole process again.

11. It will connect to camera for a second the shut down.

1. Fix safetyeye Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart safetyeye: Restarting the app will resolve most errors.
2. Update the safetyeye App. Here is how:
   1. On Android goto PlayStore » Search for "safetyeye" » Open safetyeye » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for safetyeye » click "UPDATE".
3. Clear safetyeye app cache: Clearing cached data will force your app to retrieve the latest data directly from safetyeye servers.
   1. On Android, goto Settings » Apps » Select "safetyeye" » click Storage » click "Clear Cache".
4. Check safetyeye app permissions. If any of these permissions required to use your device's features are disenabled, safetyeye might not work.
5. Uninstall and reinstall safetyeye. If nothing else has worked, completely uninstall safetyeye then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing safetyeye not working

2. Fix safetyeye Server issues & Internet Connection

1. Check network connection: An unstable Internet will make safetyeye be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to safetyeye not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, safetyeye may not be able to connect to the Internet when running in the background.