Contact On Star Customer Service

Why chat with our AI On Star Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of On Star.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. So, could be a way of collecting mobile phone numbers for advertisements instead.Doesn't let you sign up because it doesn't send text code like its suppose to.Very poor app, not sending Tex messages To join, tryed few times, NOT WORKINGStill not sending code after multiple attempts so...not useable.No code received to activate.

2. Don't bother downloading.It's perfect for tracking vehicle, or assetsIts good to track our vehicles.Does not work, can not activateno code sent.

3. This is not the famous OnStar Guardian app! If you installed don't even try to sign up because the app does not send any verification SMS.

1. Fix On Star Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart On Star: Restarting the app will resolve most errors.
2. Update the On Star App. Here is how:
   1. On Android goto PlayStore » Search for "On Star" » Open On Star » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for On Star » click "UPDATE".
3. Clear On Star app cache: Clearing cached data will force your app to retrieve the latest data directly from On Star servers.
   1. On Android, goto Settings » Apps » Select "On Star" » click Storage » click "Clear Cache".
4. Check On Star app permissions. If any of these permissions required to use your device's features are disenabled, On Star might not work.
5. Uninstall and reinstall On Star. If nothing else has worked, completely uninstall On Star then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing On Star not working

2. Fix On Star Server issues & Internet Connection

1. Check network connection: An unstable Internet will make On Star be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to On Star not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, On Star may not be able to connect to the Internet when running in the background.