Contact SoFlow Customer Service

Why should I report an Issue with SoFlow?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of SoFlow to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. There are toast messages with "Todo" in them.Unable to pair with my e-scooter MyTier SoFlow Have tried everything - it shows the scooter in the menu and I do all the steps just to show fail message in the endIt's a really good app I had originally rated it 5 stars but due to some bugs I've changed it to 3*.

2. Highly recommended tool / app.The problem below is now fixed, thx! [(!!!Can lock the scooter, BUT NOT UNLOCK!!! the swipe button does not work with Samsung galaxy S10.

3. Manages modes (economy, standard and sport), records map routes, distances traveled, speeds as well as calculates how much co2 / carbon has been cut, so help monitor the environmental climate.

4. Next time you use the app registration is gone snd passwords do not work anymore.

5. Registration does not work anymore.

6. Worst Bug you can have.)]After update the app just doesn't start anymore without location permission.

7. It logged me out randomly and I had to register my scooter again, before I was able to lock it.

8. activation guide could be more helpful and actually describe a) the sticker you're looking for and b) the reason it NEEDS to have background location access.

9. Then need register the scooter.

10. Another brilliant function is that you can use it for locking & unlocking your scooter, so great security tool.

11. Need to user account with super duper password rules.

1. Fix SoFlow Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SoFlow: Restarting the app will resolve most errors.
2. Update the SoFlow App. Here is how:
   1. On Android goto PlayStore » Search for "SoFlow" » Open SoFlow » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SoFlow » click "UPDATE".
3. Clear SoFlow app cache: Clearing cached data will force your app to retrieve the latest data directly from SoFlow servers.
   1. On Android, goto Settings » Apps » Select "SoFlow" » click Storage » click "Clear Cache".
4. Check SoFlow app permissions. If any of these permissions required to use your device's features are disenabled, SoFlow might not work.
5. Uninstall and reinstall SoFlow. If nothing else has worked, completely uninstall SoFlow then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SoFlow not working

2. Fix SoFlow Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SoFlow be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SoFlow not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SoFlow may not be able to connect to the Internet when running in the background.