Published by Sesame Workshop

Report an issue with Cookie Calls.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Cookie Calls?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Sesame Workshop to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Cookie Calls image 1 contact Cookie Calls image 2

Cookie Calls Customer Insights

1. If the younger kids in your life love Sesame Street.It a realy cute app my 2 year old cousin realy loves it cookie monster is her favorite there is only to different video calls and a handful of voicemail messages but it is ober an adorable app that keeps the little ones entertainedBought this thinking I could restore purchases on my child's managed Google account.

2. So I gotta pay 3x the cost for them to use this app.. Parents beware of this if you buy into this app like I did not knowing its not family library supportive on Google playIt dos not go through the call packs after u buy the full call pack it just keeps repeating the sample calls and won't let u change any thingI used this when i qas ypunger and i still love it a genius app for kids to see the cookie monsterI don't approve of this app & I feel that this app is not APPRIOPATE FOR ANY KIDS OR NOBODY.

3. It is however one of those toys that gets extremely annoying to adults after just a few minutes.My granddaughter loves it when cookie monster calls her.

4. When I uninstall and try again the sound works for a few calls and then stops again.It would keep my 2 year old niece occupied for hours if I allowed her to have my phone that long.

5. The music plays on the main screen but when a call is made the sound goes away and you can no longer hear cookie monster talk.

6. I think its silly to have to pay if u want more than 2 different "calls" but I remind myself the app has to make money some how.

7. I played the one time fee of $3.99 (may have been $4.99) and now we have tons of calls and options.

8. For some reason the sound stopped working on the calls.

9. Only had 2 different calls at first.

10. He can calls from different countries.

11. This app is very weird.I just got my first time in a couple weeks ago by the time to get to the right place to stay in touch with the same thing.

Steps to Troubleshoot & Fix Cookie Calls Issues

1. Fix Cookie Calls Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Cookie Calls: Restarting the app will resolve most errors.
  2. Update the Cookie Calls App. Here is how:
    1. On Android goto PlayStore » Search for "Cookie Calls" » Open Cookie Calls » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Cookie Calls » click "UPDATE".
  3. Clear Cookie Calls app cache: Clearing cached data will force your app to retrieve the latest data directly from Cookie Calls servers.
    1. On Android, goto Settings » Apps » Select "Cookie Calls" » click Storage » click "Clear Cache".
  4. Check Cookie Calls app permissions. If any of these permissions required to use your device's features are disenabled, Cookie Calls might not work.
  5. Uninstall and reinstall Cookie Calls. If nothing else has worked, completely uninstall Cookie Calls then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Cookie Calls not working


2. Fix Cookie Calls Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Cookie Calls be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Cookie Calls not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Cookie Calls may not be able to connect to the Internet when running in the background.

Reported Issues