AppContacterPublished by Rabbit Group
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Steps to Troubleshoot & Fix Green Rabbit Issues
1. Fix Green Rabbit Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart Green Rabbit: Restarting the app will resolve most errors.
- Update the Green Rabbit App. Here is how:
- On Android goto PlayStore » Search for "Green Rabbit" » Open Green Rabbit » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for Green Rabbit » click "UPDATE".
- Clear Green Rabbit app cache: Clearing cached data will force your app to retrieve the latest data directly from Green Rabbit servers.
- On Android, goto Settings » Apps » Select "Green Rabbit" » click Storage » click "Clear Cache".
- Check Green Rabbit app permissions. If any of these permissions required to use your device's features are disenabled, Green Rabbit might not work.
- Uninstall and reinstall Green Rabbit. If nothing else has worked, completely uninstall Green Rabbit then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing Green Rabbit not working
2. Fix Green Rabbit Server issues & Internet Connection
- Check network connection: An unstable Internet will make Green Rabbit be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to Green Rabbit not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, Green Rabbit may not be able to connect to the Internet when running in the background.
Reported Issues
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