Contact Masha and the Bear Customer Service

Why should I report an Issue with Masha and the Bear: Mini games?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Hippo Kids Games to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Then don't install this game it is not good 😡😡😡Only has Russian language.

2. I give only one star because it has rassin language but i wanted English.

3. i like ads it is not a good game .and if you want to install this game .

4. Paid for no ads and still get an ad link on the main menu.

5. Can't seem to get a refundI am giving only one star because this game has only Russian language, too many adds and working very slow.No age limit i dont understand the language but its stil fun.I enjoyed this game so mutch it has amazing sound design 10/10My son don't like no ads he like ads so please make this problem solvei don't know how can I change the language i like the game i give you four because I can't change the languageI too give 1 star this game this is Russian but I only know Tamil and English languages.

1. Fix Masha and the Bear Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Masha and the Bear: Restarting the app will resolve most errors.
2. Update the Masha and the Bear App. Here is how:
   1. On Android goto PlayStore » Search for "Masha and the Bear" » Open Masha and the Bear: Mini games » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Masha and the Bear » click "UPDATE".
3. Clear Masha and the Bear: Mini games app cache: Clearing cached data will force your app to retrieve the latest data directly from Masha and the Bear servers.
   1. On Android, goto Settings » Apps » Select "Masha and the Bear: Mini games" » click Storage » click "Clear Cache".
4. Check Masha and the Bear app permissions. If any of these permissions required to use your device's features are disenabled, Masha and the Bear might not work.
5. Uninstall and reinstall Masha and the Bear. If nothing else has worked, completely uninstall Masha and the Bear then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Masha and the Bear not working

2. Fix Masha and the Bear Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Masha and the Bear be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Masha and the Bear not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Masha and the Bear may not be able to connect to the Internet when running in the background.