Published by Hippo Kids Games

contact Masha and the Bear: Mini games Chat with our AI-based Masha and the Bear Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Masha and the Bear?



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Why chat with our AI Masha and the Bear Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Masha and the Bear.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Then don't install this game it is not good 😡😡😡Only has Russian language.

2. I give only one star because it has rassin language but i wanted English.

3. i like ads it is not a good game .and if you want to install this game .

4. Paid for no ads and still get an ad link on the main menu.

5. Can't seem to get a refundI am giving only one star because this game has only Russian language, too many adds and working very slow.No age limit i dont understand the language but its stil fun.I enjoyed this game so mutch it has amazing sound design 10/10My son don't like no ads he like ads so please make this problem solvei don't know how can I change the language i like the game i give you four because I can't change the languageI too give 1 star this game this is Russian but I only know Tamil and English languages.

Steps to Troubleshoot & Fix Masha and the Bear Issues

1. Fix Masha and the Bear Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Masha and the Bear: Restarting the app will resolve most errors.
  2. Update the Masha and the Bear App. Here is how:
    1. On Android goto PlayStore » Search for "Masha and the Bear" » Open Masha and the Bear: Mini games » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Masha and the Bear » click "UPDATE".
  3. Clear Masha and the Bear: Mini games app cache: Clearing cached data will force your app to retrieve the latest data directly from Masha and the Bear servers.
    1. On Android, goto Settings » Apps » Select "Masha and the Bear: Mini games" » click Storage » click "Clear Cache".
  4. Check Masha and the Bear app permissions. If any of these permissions required to use your device's features are disenabled, Masha and the Bear might not work.
  5. Uninstall and reinstall Masha and the Bear. If nothing else has worked, completely uninstall Masha and the Bear then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Masha and the Bear not working


2. Fix Masha and the Bear Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Masha and the Bear be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Masha and the Bear not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Masha and the Bear may not be able to connect to the Internet when running in the background.

Reported Issues

No Issues reported yet. Be the first to report one!