Published by Philosophy Brands GmbH

Report an issue with bilou.
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Why should I report an Issue with bilou?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Philosophy Brands GmbH to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

bilou Customer Insights

1. Es ist echt superschön designt, und viele geben nur einen Stern wegen Bibi...Super cool zum Kerativ werden🖒💕Die Leute geben 1 Stern nur weils bibi ist.

2. Was ich n bisschen schade finde, da ich finde dass man sich gegenseitig immer unterstützen sollte.

Steps to Troubleshoot & Fix bilou Issues

1. Fix bilou Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart bilou: Restarting the app will resolve most errors.
  2. Update the bilou App. Here is how:
    1. On Android goto PlayStore » Search for "bilou" » Open bilou » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for bilou » click "UPDATE".
  3. Clear bilou app cache: Clearing cached data will force your app to retrieve the latest data directly from bilou servers.
    1. On Android, goto Settings » Apps » Select "bilou" » click Storage » click "Clear Cache".
  4. Check bilou app permissions. If any of these permissions required to use your device's features are disenabled, bilou might not work.
  5. Uninstall and reinstall bilou. If nothing else has worked, completely uninstall bilou then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing bilou not working


2. Fix bilou Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make bilou be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to bilou not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, bilou may not be able to connect to the Internet when running in the background.

Reported Issues