Contact Pearl Customer Service

Why chat with our AI Pearl Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Pearl.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Good Luck!Right now, my first back up camera failed, so the company replaced it, the problem is that the app even after a force stop, clear cache, clear data, uninstall, power down, restart, reinstall still has the info,(wi-fi network & password) related to the one that got sent back and it can't be cleared out.

2. Apparently, the developers didn't figure you would ever get rid of the original equipment or need to connect a second one.Great Deal $299, amazing rearview camera! I've been using it for a couple of months now.

3. I also advise to avoid upgrading to Android 10 until you've had a chance to test it on another device you don't plan on using with your backup camera.

4. Once you restart the app it doesn't connect anymore.App will not work on my Samsung Galaxy S8 Acitve.

5. If you're using WiFi make sure your smartphone connects to the dongle first before launching the app because it no longer auto connects.

6. It will connect to camera after fresh installation.

7. I'm using an old Galaxy Phone permanently attached to my car and its 12V charger.

8. I'm using an app called "trigger" that opens Pearl automatically when I start my car.

9. A big waste of time and money!This app doesn't even work.

10. Support was not helpful.Spent 12 hours on it and can't get it to connect.

11. However it does work on my old Note 4.

1. Fix Pearl Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Pearl: Restarting the app will resolve most errors.
2. Update the Pearl App. Here is how:
   1. On Android goto PlayStore » Search for "Pearl" » Open Pearl - Upgrade your car » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Pearl » click "UPDATE".
3. Clear Pearl - Upgrade your car app cache: Clearing cached data will force your app to retrieve the latest data directly from Pearl servers.
   1. On Android, goto Settings » Apps » Select "Pearl - Upgrade your car" » click Storage » click "Clear Cache".
4. Check Pearl app permissions. If any of these permissions required to use your device's features are disenabled, Pearl might not work.
5. Uninstall and reinstall Pearl. If nothing else has worked, completely uninstall Pearl then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Pearl not working

2. Fix Pearl Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Pearl be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Pearl not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Pearl may not be able to connect to the Internet when running in the background.