Contact Engino kidCAD (3D Viewer) Customer Service

Why should I report an Issue with Engino kidCAD (3D Viewer)?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ENGINO TOY SYSTEMS to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The 3D model viewer application has been created to allow easy access to new models developed by the ENGINO team and gradually the users themselves.

2. The patented geometry of the ENGINO components allows connectivity to all directions of the 3D space with a simple snap-fit method, making it very easy even for children at the age of Primary Schools to build complex models.

3. With the new generation of technology where smart phones and tablets have become a part of every-day life, it is essential to enable the users to see new model ideas on these devices.

4. The model viewer has an extensive library of models, continually updated, from cars to motorbikes, planes, helicopters, trucks, cranes and many more!

5. All ENGINO sets have printed step by step instructions for the main models but many additional models can be created.

6. Originally inspired by teachers for the Design and Technology classroom, it evolved to an award winning product which covers from Structures to Mechanisms, Renewable energy and even Robotics Control.

7. ENGINO is perhaps the only construction system that originated directly from Education.

8. The user can select which model to view and once this is loaded to the application, then the user can rotate the model to see it from various angles, he can zoom in to observe connecting details and most importantly he can explode the model and see how each part connects to the other one.

1. Keep it up engino!Difficult to use: camera controls and rotating the models is the biggest issue, then the order in which parts are assembled (sometimes you have to take out parts to put in a new one and other times they ask you to assemble parts in at different zones of the model instead of continuing in the same spot); also, it's difficult to see the flashing part where you're supposed to continue assembling.this app takes forever to load and there are parts of the instructions that make no sense.

2. and on another one one of the pieces was floating and it wasn't actually connected to anything it was just going through the other piece.Good visibility of every linking parts in details, but that's all you can expect.

3. As you claim to offer educational toys It will be good if you make the scientific information, the tasks and instructions from the booklets available in the app on all the languages.

4. Which sounds nice.. but 1)the order is not logically build up and not considering sub assemblies shown in the paper description e.g. solar robot.

5. It is hard to see as the build gets more complete.Physics master set models are not shown in a logical assemblable matter.

6. Help your children develop creative STEAM abilities though one of the fastest growing STEM educational robotic toys on the planet.

7. 2) Some orders shown require disassembly as you cannot assemble the parts in that way physically.

8. I liked 3D view and the responsiveness and step by step guide for each model.

9. Like one time i was making one of the things in the physics laws kit and the elastic string was going right through a piece.

10. Poor interactivity and essential information is missing, like the one for how to fix the wire in the moving bridge model to make it work.

11. One change, rather than then the new piece subtly pulsing it should flash red or some other more obvious color.

1. Fix Engino kidCAD (3D Viewer) Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Engino kidCAD (3D Viewer): Restarting the app will resolve most errors.
2. Update the Engino kidCAD (3D Viewer) App. Here is how:
   1. On Android goto PlayStore » Search for "Engino kidCAD (3D Viewer)" » Open Engino kidCAD (3D Viewer) » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Engino kidCAD (3D Viewer) » click "UPDATE".
3. Clear Engino kidCAD (3D Viewer) app cache: Clearing cached data will force your app to retrieve the latest data directly from Engino kidCAD (3D Viewer) servers.
   1. On Android, goto Settings » Apps » Select "Engino kidCAD (3D Viewer)" » click Storage » click "Clear Cache".
4. Check Engino kidCAD (3D Viewer) app permissions. If any of these permissions required to use your device's features are disenabled, Engino kidCAD (3D Viewer) might not work.
5. Uninstall and reinstall Engino kidCAD (3D Viewer). If nothing else has worked, completely uninstall Engino kidCAD (3D Viewer) then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Engino kidCAD (3D Viewer) not working

2. Fix Engino kidCAD (3D Viewer) Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Engino kidCAD (3D Viewer) be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Engino kidCAD (3D Viewer) not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Engino kidCAD (3D Viewer) may not be able to connect to the Internet when running in the background.