Contact Masha and the Bear Customer Service

Why chat with our AI Masha and the Bear Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Masha and the Bear.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. This is a great game it needs more levels though.

1. Fix Masha and the Bear Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Masha and the Bear: Restarting the app will resolve most errors.
2. Update the Masha and the Bear App. Here is how:
   1. On Android goto PlayStore » Search for "Masha and the Bear" » Open Masha and the Bear: Toy doctor » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Masha and the Bear » click "UPDATE".
3. Clear Masha and the Bear: Toy doctor app cache: Clearing cached data will force your app to retrieve the latest data directly from Masha and the Bear servers.
   1. On Android, goto Settings » Apps » Select "Masha and the Bear: Toy doctor" » click Storage » click "Clear Cache".
4. Check Masha and the Bear app permissions. If any of these permissions required to use your device's features are disenabled, Masha and the Bear might not work.
5. Uninstall and reinstall Masha and the Bear. If nothing else has worked, completely uninstall Masha and the Bear then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Masha and the Bear not working

2. Fix Masha and the Bear Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Masha and the Bear be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Masha and the Bear not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Masha and the Bear may not be able to connect to the Internet when running in the background.