Contact Lexus Customer Service

Why should I report an Issue with Lexus?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Lexus Mobile Apps to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Companion Wear OS App provides convenient way to operate Remote Services(1)(2). (1) Available services vary by vehicle and subscription type. (2) Remote services: Be aware of vehicle surroundings.

2. Stay connected to your vehicle and start experiencing convenient features available on the Lexus app.

3. Stay connected to your vehicle wherever you go, giving you convenience and accessibility with the Lexus app.

4. Operate when legal and safe (e. g. , do not start the engine in an enclosed space or if occupied by a child).

5. At Lexus, we aim to revolutionize how you can use technology to get the most out of your ownership experience.

6. See the Owner's Manual for limitations. *Features may vary by region, vehicle, and select markets.

1. I want to remote use/monitor HVAC, show battery level for charging, remote windows up/down, remote mirror fold, remote fluid level checks, digital key ability, remote flash lights, and more.

2. It was extremely frustrating to connect my account and I wound up with it locked a few times, with all the attempts to get the keyboard to come back up.Reduced to 2 stars as sluggish connection comes back, showing the message of experiencing technical difficulties... Updated! Turn 1 star to 4 stars.

3. The app takes an eternity to open which is why I hardly ever use the remote start to cool my car in this Texas heat.

4. For one it takes multiple times to remote start the car, by that time I'm frustrated and rather walk outside to do it.

5. To many requirements like wifi, location, etc to use features.Slow to load, slow to connect, and buggy.

6. Besides that, I love the other features.Unreliable! I currently have a Samsung S23 Ultra and pay for this app mainly to confirm whether I locked my doors and get alerts when someone else starts my car.

7. I love the realtime updates, remote start, etc.

8. For example, I get a "ready to connect" push notification every time I open the app.

9. After it reported exceptional service on starting, the App is stuck at the Lexus logo screen after running.No features.

10. Gives me an error notification every time I open it, but then proceeds to load the app.

11. Remote start takes forever.

1. Fix Lexus Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Lexus: Restarting the app will resolve most errors.
2. Update the Lexus App. Here is how:
   1. On Android goto PlayStore » Search for "Lexus" » Open Lexus » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Lexus » click "UPDATE".
3. Clear Lexus app cache: Clearing cached data will force your app to retrieve the latest data directly from Lexus servers.
   1. On Android, goto Settings » Apps » Select "Lexus" » click Storage » click "Clear Cache".
4. Check Lexus app permissions. If any of these permissions required to use your device's features are disenabled, Lexus might not work.
5. Uninstall and reinstall Lexus. If nothing else has worked, completely uninstall Lexus then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Lexus not working

2. Fix Lexus Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Lexus be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Lexus not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Lexus may not be able to connect to the Internet when running in the background.