Published by Lexus Mobile Apps on Nov 15, 2024

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Lexus?



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Why chat with our AI Lexus Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Lexus.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. I want to remote use/monitor HVAC, show battery level for charging, remote windows up/down, remote mirror fold, remote fluid level checks, digital key ability, remote flash lights, and more.

2. It was extremely frustrating to connect my account and I wound up with it locked a few times, with all the attempts to get the keyboard to come back up.Reduced to 2 stars as sluggish connection comes back, showing the message of experiencing technical difficulties... Updated! Turn 1 star to 4 stars.

3. The app takes an eternity to open which is why I hardly ever use the remote start to cool my car in this Texas heat.

4. For one it takes multiple times to remote start the car, by that time I'm frustrated and rather walk outside to do it.

5. To many requirements like wifi, location, etc to use features.Slow to load, slow to connect, and buggy.

6. Besides that, I love the other features.Unreliable! I currently have a Samsung S23 Ultra and pay for this app mainly to confirm whether I locked my doors and get alerts when someone else starts my car.

7. I love the realtime updates, remote start, etc.

8. For example, I get a "ready to connect" push notification every time I open the app.

9. After it reported exceptional service on starting, the App is stuck at the Lexus logo screen after running.No features.

10. Gives me an error notification every time I open it, but then proceeds to load the app.

11. Remote start takes forever.

Steps to Troubleshoot & Fix Lexus Issues

1. Fix Lexus Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Lexus: Restarting the app will resolve most errors.
  2. Update the Lexus App. Here is how:
    1. On Android goto PlayStore » Search for "Lexus" » Open Lexus » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Lexus » click "UPDATE".
  3. Clear Lexus app cache: Clearing cached data will force your app to retrieve the latest data directly from Lexus servers.
    1. On Android, goto Settings » Apps » Select "Lexus" » click Storage » click "Clear Cache".
  4. Check Lexus app permissions. If any of these permissions required to use your device's features are disenabled, Lexus might not work.
  5. Uninstall and reinstall Lexus. If nothing else has worked, completely uninstall Lexus then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Lexus not working


2. Fix Lexus Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Lexus be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Lexus not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Lexus may not be able to connect to the Internet when running in the background.

Reported Issues

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