Published by Root, Inc

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Myles?



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Why chat with our AI Myles Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Myles.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Its about to be winter time...lolI love this app it has great service i had an flat tire and didn't have an spare tire they sent a tow truck and it said they would be there in an hour but it came in 30 minutes.i was happy.I love this app.

2. I will be keeping this app and I just shared it with family and friends thank you!! Such a life saverGreat...truck was stuck at a friend house for months..have finacial problems...this was free...love it..just wish they could go up on the points.

3. Wouldn't drop any existing coverage for this service, but nice not to waste a AAA tow for a short one.I had to use the roadside assistance service twice.

4. When I click the link to view the terms of service, a browser opens up to an error page.

5. As soon as they had enough data to quote me, roadside assistance is ending.Keep same information z and the best way to get a better solution for the drivers that are the best safest and most careful.

6. I almost used a service call the other day but I didn't know how much the tow was going to cost and there was no one I could ask so I just used my AAA.

7. They were prompt, courteous, professional and seemed to deeply care that you were safe and then happy with the service.

8. Just to clarify, while I was signing up via the app, I have to agree to terms of service.

9. 100 miles is better than $100 🤷 ♀️It feels like this was just a ploy to quote my insurance.

10. 1st tow 16 miles, driver excessively past eta (over 1 hour past) no calls.

11. driver skipped me since I didn't answer a call I wasn't expecting.

Steps to Troubleshoot & Fix Myles Issues

1. Fix Myles Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Myles: Restarting the app will resolve most errors.
  2. Update the Myles App. Here is how:
    1. On Android goto PlayStore » Search for "Myles" » Open Myles » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Myles » click "UPDATE".
  3. Clear Myles app cache: Clearing cached data will force your app to retrieve the latest data directly from Myles servers.
    1. On Android, goto Settings » Apps » Select "Myles" » click Storage » click "Clear Cache".
  4. Check Myles app permissions. If any of these permissions required to use your device's features are disenabled, Myles might not work.
  5. Uninstall and reinstall Myles. If nothing else has worked, completely uninstall Myles then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Myles not working


2. Fix Myles Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Myles be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Myles not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Myles may not be able to connect to the Internet when running in the background.

Reported Issues

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