Published by HYUNDAI MOTOR CIS on Jul 12, 2024

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Why should I report an Issue with Hyundai Mobility?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of HYUNDAI MOTOR CIS to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Hyundai Mobility

1. Mobility service allows you to use the selected Hyundai car as your own for a convenient period at a nice price.

2. A large fleet of well-equipped cars and useful options are fast, convenient and affordable.

3. Hyundai Mobility - a new convenient format for using the car.

4. No extra insurance and maintenance costs.

5. No down payment, deposit and overpayments.

6. Currently, the service is available only to Russian citizens.

Hyundai Mobility Customer Insights

1. Upd city was addedTha app has nice prospective, however, It is far more expensive than car sharings that are available.The app doesn't allow doing anything before entering a phone number.

2. Kinda stupid narrow minded strategy.No way to find out the detailed car specification before you give up your phone number to hungry sales.

3. The application doesn't support other language and it seems not allow foreigner to rent it.

4. Came, saw the sign up screen, uninstalled.Only 1 car for "leto" option in demo mode at Moscow.

5. Everything works now! Thanks to developers!I'm a foreigner that working in Moscow.

6. You haven't shown to me anything yet, so why would I give you my number?!Не скачивается приложение.

7. Please fix the issue.😀Ничего нет в наличии, неудобное приложение.

8. I was interested in 1 month rent but there wasn't any suitable options.

9. After sometime it works, but app is looses login every time.

10. No need to protect car specifications from bots as the devs say below.

11. We are able to pay for an extra service even high cost without concern.

Steps to Troubleshoot & Fix Hyundai Mobility Issues

1. Fix Hyundai Mobility Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Hyundai Mobility: Restarting the app will resolve most errors.
  2. Update the Hyundai Mobility App. Here is how:
    1. On Android goto PlayStore » Search for "Hyundai Mobility" » Open Hyundai Mobility » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Hyundai Mobility » click "UPDATE".
  3. Clear Hyundai Mobility app cache: Clearing cached data will force your app to retrieve the latest data directly from Hyundai Mobility servers.
    1. On Android, goto Settings » Apps » Select "Hyundai Mobility" » click Storage » click "Clear Cache".
  4. Check Hyundai Mobility app permissions. If any of these permissions required to use your device's features are disenabled, Hyundai Mobility might not work.
  5. Uninstall and reinstall Hyundai Mobility. If nothing else has worked, completely uninstall Hyundai Mobility then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Hyundai Mobility not working


2. Fix Hyundai Mobility Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Hyundai Mobility be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Hyundai Mobility not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Hyundai Mobility may not be able to connect to the Internet when running in the background.

Reported Issues

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