Contact HikDashcam Customer Service

Why should I report an Issue with HikDashcam?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of hikauto to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The HikDashcam mobile app enables you to operate dashcam in a better way.

2. Use HikDashcam to view live and recorded video from your dashcam, download video and share with your friends, change settings and upgrade the device,etc.

1. But once connected it's o.k. not great... just o.k.. I'm still wondering can you add more than one dashcam to the same app.. the info doesn't seem to cover this? Annoying that the dashcam don't show speed or location.Useless app!! Doesn't connect without wifiPoor for the hik brand, when recovering footage via wifi or direct from sd card.

2. When you connect before start the car it shows correct date and time, if you check the playback videos it shows 2022, Jan 00.00 hours.

3. Even after manually connecting to dashcam wifi, the apps insist on connecting from the apps which will failed and ask you to refresh.

4. Please fix this as I can't actually access my dashcam now.Please update the app to display correctly the time : DST is being set to on, however it has no effect: time is still 1h behind.

5. Wifi searching will failed due to android implementation of security.

6. Apps super basic.Used to work on Android 11.

7. Result being I shall purchase a different unitNot made for Android 12.

8. I have restarted the unit, replaced sd card tried various image qualities.

9. Most clips freeze after a second or two the jump to the end or just freeze and show 1 image.

10. Skips dates and weeks.It's slow to connect.

11. App does not work work on Huawei phones.

1. Fix HikDashcam Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart HikDashcam: Restarting the app will resolve most errors.
2. Update the HikDashcam App. Here is how:
   1. On Android goto PlayStore » Search for "HikDashcam" » Open HikDashcam » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HikDashcam » click "UPDATE".
3. Clear HikDashcam app cache: Clearing cached data will force your app to retrieve the latest data directly from HikDashcam servers.
   1. On Android, goto Settings » Apps » Select "HikDashcam" » click Storage » click "Clear Cache".
4. Check HikDashcam app permissions. If any of these permissions required to use your device's features are disenabled, HikDashcam might not work.
5. Uninstall and reinstall HikDashcam. If nothing else has worked, completely uninstall HikDashcam then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing HikDashcam not working

2. Fix HikDashcam Server issues & Internet Connection

1. Check network connection: An unstable Internet will make HikDashcam be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to HikDashcam not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, HikDashcam may not be able to connect to the Internet when running in the background.