Contact Hidden Pictures Puzzle Play Customer Service

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3. Skip support wait times and emailing back and forth. Get help immediately.

1. Great to know they are digital, so why 2 stars? Well let me tell you why, because all of my progress keeps getting earased so I keep having to go back in and replay puzzles to get stars I have already won! This bug needs to be fixed, and NO I'm not hitting or accidently restoring my purchases, its a bug! Fix it and I would hands down give it 5 stars!I would rate this game higher but it glitches too much.

2. But....I have completed all the daily challenges and even went back to the ones where I didn't get all 3 stars...Now they all have 3 stars LOL!!! Hopefully more soon?!?!?!I paid for ayear subscription, and only was sble to play for 2 months because this app has been frozen since then.

3. Multiple cache clears and following the suggestions from customer service in other reviews did nothing.I made the mistake of subscribing (at 3.99 a month) thinking I would get new puzzles every month.

4. Now it's four bucks a month to play! We have a subscription to the real magazine and it's less per month than this game.

5. It's a great and addicting app without the glitches though.I am a Highlights Hidden Pictures Addict!! 🥰 I remember when I was younger and how much I look forward to doctor visits just so I could do the puzzles.

6. They may respond to this review telling me to email them at (they will provide an email address)an address that is not valid! I will not uninstall and reinstall only to have to start over like stated in other comments.

7. I cancelled my subscription and will uninstall.I've been playing this for several weeks now.

8. I was unable to purchase the subscription through the app so I went to the website and signed up.

9. It's too bad.DO NOT PAY FOR THIS APP!! I paid $29.99 for a years subscription and now the app is frozen.

10. These games should at least be at a reduced price for subscription holders.

11. I contacted customer service and all they have been able to do is suggest unistalling and reinstalling the app.

1. Fix Hidden Pictures Puzzle Play Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Hidden Pictures Puzzle Play: Restarting the app will resolve most errors.
2. Update the Hidden Pictures Puzzle Play App. Here is how:
   1. On Android goto PlayStore » Search for "Hidden Pictures Puzzle Play" » Open Hidden Pictures Puzzle Play » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Hidden Pictures Puzzle Play » click "UPDATE".
3. Clear Hidden Pictures Puzzle Play app cache: Clearing cached data will force your app to retrieve the latest data directly from Hidden Pictures Puzzle Play servers.
   1. On Android, goto Settings » Apps » Select "Hidden Pictures Puzzle Play" » click Storage » click "Clear Cache".
4. Check Hidden Pictures Puzzle Play app permissions. If any of these permissions required to use your device's features are disenabled, Hidden Pictures Puzzle Play might not work.
5. Uninstall and reinstall Hidden Pictures Puzzle Play. If nothing else has worked, completely uninstall Hidden Pictures Puzzle Play then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Hidden Pictures Puzzle Play not working

2. Fix Hidden Pictures Puzzle Play Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Hidden Pictures Puzzle Play be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Hidden Pictures Puzzle Play not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Hidden Pictures Puzzle Play may not be able to connect to the Internet when running in the background.