Published by Hagerty on Feb 15, 2024

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Hagerty?



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Why chat with our AI Hagerty Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Hagerty.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. No matter the model it they all need to be on here, considering they are probably about 20K to 25K out of 40K on the road since a decent amount have been wrecked.Excellent company and insurance, i had a weather related high wind causing structure to damage 2 of my vehicles, they made claim simple and easy and got me set to get them back to their original condition.

2. A bit frustrated as a new member of Hagerty and the app does not workInclude the option to update my membership information manually, such as membership number.Wants me to buy drivers club again.

3. I logged out and even uninstalled the app but it still doesn't show my drivers clubIt was a 5 star but now it's bad I am logged in but it says I'm not a driver's club member & it wants me to buy the driver's club all over again when its already paid for.

4. Consider updating this function to be more seemless for the user.It does not recognise my email to which my account is attached, the "help" within the app does not work.

5. So I don't have access to the services I need like towing..... a few days later app fixed now I can 5 star it 👍🏼It has the Pontiac G8 but not the base model.

6. If you need classic car insurance, I suggest you give hagerty a call.

7. When I try to contact someone in regards to these issues, the contact link does not work.

8. Highly suggest checking them outWanted: insurance card access.

9. Basically it does not work at all.

10. After signing in to the app, it wants you to sit through an automated call system.

11. Highly recommend!downloaded to be able to quickly view my car ins card.

Steps to Troubleshoot & Fix Hagerty Issues

1. Fix Hagerty Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Hagerty: Restarting the app will resolve most errors.
  2. Update the Hagerty App. Here is how:
    1. On Android goto PlayStore » Search for "Hagerty" » Open Hagerty » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Hagerty » click "UPDATE".
  3. Clear Hagerty app cache: Clearing cached data will force your app to retrieve the latest data directly from Hagerty servers.
    1. On Android, goto Settings » Apps » Select "Hagerty" » click Storage » click "Clear Cache".
  4. Check Hagerty app permissions. If any of these permissions required to use your device's features are disenabled, Hagerty might not work.
  5. Uninstall and reinstall Hagerty. If nothing else has worked, completely uninstall Hagerty then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Hagerty not working


2. Fix Hagerty Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Hagerty be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Hagerty not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Hagerty may not be able to connect to the Internet when running in the background.

Reported Issues

No Issues reported yet. Be the first to report one!