Published by Erie Indemnity Company on Jul 8, 2024

contact ERIE YourTurn Chat with our AI-based ERIE YourTurn Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with ERIE YourTurn?



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Why chat with our AI ERIE YourTurn Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of ERIE YourTurn.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. It's easy to activate, simply turn on the location on your phone and it instantly rocords.Highly accurate and doesn't use noticeable battery.

2. My wife had the same problem with hers.Of your phone rings while you are driving your distracted driving score gets lowered even if you don't answer the phone.

3. The only issue I've had is it is hard to get my reward card sometimes - connection problem.Works well/transparently on a Google Pixel 2 with no noticeable battery drain.

4. The other problem is that it sometimes just stops recording? I have a Samsung Galaxy and I have to turn off medium power mode for a recording but sometimes it doesn't work so I have to uninstall and reinstall the app.

5. Miles driven, location, speed, speeding, etc seem to reflect reality.The app registers that I'm "driving" even if I'm sitting on my couch.

6. Knowing the app monitors my driving, its a reminder to drive better.Some areas have the wrong speed which flags for speeding.

7. I sent a message once I noticed the discrepancy and the app was corrected as soon as they verified it.Easy app, doesnt drain battery and works automatically.

8. I’m looking farther ahead than usual for anything that might require excess braking, and hate when I have to stop abruptly for the unexpected, blowing an otherwise "clean" trip.

9. The major problem I have with it is getting continually dinged for cornering and sometimes braking and acceleration infractions.

10. I thought I was a perfect driver and couldn't learn anything by using a driving app, but I have.

11. Or "using my phone" while I was parked ordering food and the app didn't register I was parked.

Steps to Troubleshoot & Fix ERIE YourTurn Issues

1. Fix ERIE YourTurn Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart ERIE YourTurn: Restarting the app will resolve most errors.
  2. Update the ERIE YourTurn App. Here is how:
    1. On Android goto PlayStore » Search for "ERIE YourTurn" » Open ERIE YourTurn » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ERIE YourTurn » click "UPDATE".
  3. Clear ERIE YourTurn app cache: Clearing cached data will force your app to retrieve the latest data directly from ERIE YourTurn servers.
    1. On Android, goto Settings » Apps » Select "ERIE YourTurn" » click Storage » click "Clear Cache".
  4. Check ERIE YourTurn app permissions. If any of these permissions required to use your device's features are disenabled, ERIE YourTurn might not work.
  5. Uninstall and reinstall ERIE YourTurn. If nothing else has worked, completely uninstall ERIE YourTurn then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing ERIE YourTurn not working


2. Fix ERIE YourTurn Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make ERIE YourTurn be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to ERIE YourTurn not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, ERIE YourTurn may not be able to connect to the Internet when running in the background.

Reported Issues

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