Published by Elecat Group S.A.R.L on Dec 5, 2024

contact Elecat Chat with our AI-based Elecat Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Elecat?



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Why chat with our AI Elecat Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Elecat.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. perfect prices and thanks for your online support, all the bestUnavailable to process do to missing initial state! Is what it says when I tried to sign up..Access Denied keeps coming up.

2. Accurate numbers as expected.

Steps to Troubleshoot & Fix Elecat Issues

1. Fix Elecat Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Elecat: Restarting the app will resolve most errors.
  2. Update the Elecat App. Here is how:
    1. On Android goto PlayStore » Search for "Elecat" » Open Elecat » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Elecat » click "UPDATE".
  3. Clear Elecat app cache: Clearing cached data will force your app to retrieve the latest data directly from Elecat servers.
    1. On Android, goto Settings » Apps » Select "Elecat" » click Storage » click "Clear Cache".
  4. Check Elecat app permissions. If any of these permissions required to use your device's features are disenabled, Elecat might not work.
  5. Uninstall and reinstall Elecat. If nothing else has worked, completely uninstall Elecat then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Elecat not working


2. Fix Elecat Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Elecat be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Elecat not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Elecat may not be able to connect to the Internet when running in the background.

Reported Issues

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