Published by EcuTek Technologies Ltd. on Dec 20, 2024

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with ECU Connect?



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Why chat with our AI ECU Connect Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of ECU Connect.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. I basically have to test every update and see if it works for me, if not, have to go back to the older version(4.16.7.0). Other than the above, it works great.So many missing features like knock fine learning and other components that play a vital role in monitoring, but it does a great job I must admit.

2. EDIT: Recent update fixed my other issue with full screen! 5 stars.Great app and logging with Bluetooth is much easier than with a laptop.

3. Hijacked and specially calculated values like boost don't trim decimal places so my boost value looks like 12.01657 which is just difficult to read at a glance.This app is pretty fantastic for data logging and tuning my NC Miata.

4. I can't data log to finish my tune before the changes so screwing me over hereI have been using and I have to keep an older version of the app, the new version/ every update makes the app not able to connect to the Bluetooth.

5. One issue since the latest update is for some reason the 370z demo mode, useful for making dashboards, just errors saying it can't connect to vechicle likes it's not in demo mode.

6. All the other demo cars work fine.Seems to get worst with time, now my Subaru is coming up as a Mazda with the correct vin.

7. It won't show certain parameters! Tried several software versions and ended up back at 4.23.2.348 for it to work right.Weird glitch when flashing a revision it'll hang up at 100% until I turn car off then it'll say "turn car off".

8. This feature is it available in data logging and not on our defined real time gauge setupGood app but lacks expected functionality and needs ui enhancements.

9. The interface needs to have a better UI for user experience when setting min/max values and seei g s value instead of a graph or dialog with no number or realtime range similar to an accessory.

10. After the recent update my dashboard manager seems to be having issues.

11. 5 stars for sure.great app if you have a ECUtek tune and their own bluetooth dongle.

Steps to Troubleshoot & Fix ECU Connect Issues

1. Fix ECU Connect Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart ECU Connect: Restarting the app will resolve most errors.
  2. Update the ECU Connect App. Here is how:
    1. On Android goto PlayStore » Search for "ECU Connect" » Open ECU Connect » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ECU Connect » click "UPDATE".
  3. Clear ECU Connect app cache: Clearing cached data will force your app to retrieve the latest data directly from ECU Connect servers.
    1. On Android, goto Settings » Apps » Select "ECU Connect" » click Storage » click "Clear Cache".
  4. Check ECU Connect app permissions. If any of these permissions required to use your device's features are disenabled, ECU Connect might not work.
  5. Uninstall and reinstall ECU Connect. If nothing else has worked, completely uninstall ECU Connect then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing ECU Connect not working


2. Fix ECU Connect Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make ECU Connect be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to ECU Connect not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, ECU Connect may not be able to connect to the Internet when running in the background.

Reported Issues

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